Search Results: 18,631 vacancies
...cases
• Identify various means to measure customer satisfaction and improve services
• Manage day to day operations within the contact centre to ensure seamless operations.
• Ensure that the contact centre objectives and KPIs are aligned with organisations strategy...
...agreed service level targets are consistently achieved in a cost-effective manner.
Assume the key role in the control of the Contact Center cost position by ensuring that the First contact is always running at optimal levels of efficiency and in the most cost-...
...The Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfaction.
Key Objectives:
• Efficiently manage SGE’s Regional...
...Min of 12+ years of experience in call center management, with a successful track record of - overseeing onshore and offshore operations... ...any third party. If you suspect fraud or malpractice, please contact us via contact us page. Dr.Job is an online platform that...
...Lead the end-to-end bidding process for contact center projects, from initial opportunity assessment to final proposal submission.
Collaborate with Sales, Operations, Finance and other departments/teams to gather necessary information for proposals.
Analyze...
...position may be filled
• Receive HR queries in Arabic, Hebrew, and English via phone, email or other communication channels and log contacts into the shared service case management system.
• Take ownership of employee contacts ensuring that each contact is accepted and...
...The job posting is outdated and position may be filled
Oversees contact center quality of the work in-line with quality and performance standards & Knowledge management program
Establishes standards governing customer interactions and implements monitoring...
~ Contact Center Associate - Work from home
Contact Center Associate - Work from home
Responsibilities:- Respond to customer inquiries and provide accurate information via phone, email, or chat- Handle customer complaints and resolve issues promptly and professionally...
...The job posting is outdated and position may be filledOversees contact
center quality of the work in-line with quality and performance standards &
governing customer interactions and implements monitoring programs.
Designs training programs & process enhancements...
...transformation of customer service operations as the Head of Call Center and Multichannel Operations. Develop strategies to centralize... ...Strong communication skillset.
Indepth knowledge of contact center technologies including automatic call distribution (ACD)...
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Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call center associates.
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The QA will monitor inbound and outbound calls, chat and email responses.
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Track customer service and conformity as per...
...Summary:
The remote Call Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.
The ideal candidate has a minimum of two...
...AE
Job Purpose
Assists in developing implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures...
...Contact Center Executive Jobs In Dubai UAE | Aramex
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We are seeking a self-driven and highly competent executive director to lead and influence our organization towards favorable growth, and to design and direct strategies...
...Analyst – HR Contact Center Jobs In Dubai | Dubai Airports
Responsibilities:
You’ll manage and respond to employee queries/ challenges via email, phone call or walk-ins & via MS live Chat, ensuring that the resolution is aligned to Dubai Airports’ HR policies and...
...Project Manager implementation of Genesys Contact Center solutions
This is a 12 month contract position
Project Manager implementation of Genesys Contact Center/ Call Centre software is required. My client is a Global name organisation, which is an international...
...Solution Architect (CRM – Contact Center) Jobs in Abu Dhabi
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1- Solution Architect (CRM – Contact Center , Loyalty)
Job: Full Time
Location: Abu Dhabi, UAE
Description:
The purpose of this role is to lead and drive the design...
...Contact Center Process Excellence Officer | Tafaseel BPO Dubai
Tafaseel: UAE’s largest BPO, offering best outsourcing services, skilled people, premium places, stringent processes and cutting edge technology
Contact Center Process Excellence Officer | Tafaseel BPO...
1- Service Quality Officer – Contact Center
Job: Full Time
Location: Sharjah, UAE
Job Responsibilities:
Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management...
...Contact Center Executive Jobs In Dubai UAE 2023 | Aramex
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Description:
We are looking for an experienced Center Executive to take overall responsibility for film and television show production:/
Responsibilities...