Membership Retention and Sales Consultant

Membership Retention and Sales Consultant Job Description Template

Our company is looking for a Membership Retention and Sales Consultant to join our team.

Responsibilities:

  • Gain understanding of customer’s portfolio across comprehensive products, value added products, etc. including policy details;
  • Update customer information;
  • Identify origin and reason for member cancellations;
  • Apply or provide competitor comparisons and provide options to customers;
  • Brand reputation management;
  • Offer discounting strategies where appropriate, relative to customer profitability and options available from Insurer partners;
  • Business retention;
  • Adhere to risk and compliance requirements.

Requirements:

  • Advanced sales skills required;
  • Tertiary qualification highly advantageous;
  • Minimum 2 years’ experience in retentions or sales in a call centre environment essential;
  • Grade 12 (essential);
  • MS Office required.