Virtual Assistant Job Description Template
Our company is looking for a Virtual Assistant to join our team.
Responsibilities:
- Build ongoing task list;
- Assist client in managing website;
- Oversee administrative tasks;
- Manage online and offline promotional activities for the client business;
- Process customer’s orders and invoices;
- Manages both new and existing clients’ sales;
- Validate client information through research and calls;
- Preparing and emailing weekly reports;
- Transcription;
- Manage filing systems, update records, and organize documentation;
- Scheduling of consultation with clients;
- To provide excellent customer relationship to the client as well as to the customers;
- Double check if client payments have cleared;
- Communicate with the suppliers, vendors, and customers to provide specifications in handling orders;
- General customer service via email, chat or call to request for information, files or ask questions required for the project.
Requirements:
- Smart, highly-trainable and with good initiative;
- Customer Service;
- Typing speed at least 60 wpm;
- Familiar with Microsoft Word and Excel;
- Has initiative and can work independently with less supervision;
- Communication skills;
- Great communication skills via phone, email, and chat;
- Able to work with very minimal supervision;
- Technically proficient (Gmail, Share Drive, MS Office);
- Some knowledge of retail sales (online and in-store);
- organizing and planning;
- Preferably with previous call center experience;
- Fast learner;
- At least one year work experience in the related field is an advantage;
- Analytical, organized and systematic.