IT Supervisor

IT Supervisor Job Description Template

Our company is looking for a IT Supervisor to join our team.

Responsibilities:

  • Record all issues that arise and advise the IT Manager of any issues that need further attention;
  • Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements;
  • Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages;
  • Recommend system improvements to the IT Manager.

Requirements:

  • Bachelor of Science/Arts Graduate: Computer Science, Computer Engineering, Information Technology, and related courses;
  • Hands-on experience with Windows/Linux/Mac OS environments;
  • Good understanding of computer systems, mobile devices and other tech products;
  • Computer maintenance;
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk);
  • Current technical skills and knowledge of technology;
  • Computer Troubleshooting;
  • Linux;
  • Active Directory;
  • Experience of all Microsoft systems;
  • Ability to provide step-by-step technical help, both written and verbal;
  • MS Office;
  • Able to interrelate and maintain good working relationship with all departments in a corporate environment;
  • Experience of hotel applications, such as Fidelio and Micros, preferred;
  • Oracle Database.