Contact Centre Agent

Contact Centre Agent Job Description Template

Our company is looking for a Contact Centre Agent to join our team.

Responsibilities:

  • Answer calls and respond to multimedia communication received in a professional manner;
  • Accurately identify and resolve issues, and escalate priority issues;
  • Document all call information;
  • Route calls to appropriate resource;
  • Follow up customer and client calls where necessary; and.

Requirements:

  • Ability to multi-task and adapt in speed – based environment;
  • MS Office Competence;
  • Customer service oriented;
  • Self-starter with a can-do attitude;
  • Customer Relationship Management Principles Certificate advantageous;
  • Accounts Payable, Accounts Receivable, Human Resource and Personnel Administration knowledge advantageous; and;
  • Minimum 3 years ’ working experience in Contact Centre;
  • Excellent communication and interpersonal skills;
  • Matric Certificate with Math ematics;
  • Stress tolerance and f lexibility;
  • Stress tolerance and flexibility;
  • Matric Certificate with Mathematics.