reservations supervisor

reservations supervisor Job Description Template

Our company is looking for a reservations supervisor to join our team.


  • Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue;
  • Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates;
  • Assist in the recruiting, managing, training and developing of the Reservation team;
  • Produce quotations and written confirmation to all clients;
  • Assist in the day-to-day operations of the Reservations Department;
  • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business;
  • Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork.


  • Excellent grooming standards;
  • Positive attitude and good communication skills;
  • Confident telephone manner;
  • High level of IT skills;
  • Good organisational and administration skills;
  • Committed to delivering a high level of customer service.