Front-office managers coordinate reservations and room assignments and train and direct the hotel’s front-desk staff. They ensure that guests are treated courteously, that complaints and problems are resolved, and that requests for special services are carried out. Most front-office managers are also responsible for adjusting bills.
Front Office Manager Job Description Template
Our company is looking for a Front Office Manager to join our team.
Responsibilities:
- Assist with other departments, as necessary;
- Monitor staffing levels to meet cover business demands;
- Monitor stock and order office supplies;
- To accurately and efficiently fulfil all administrative requirements of the Front Office;
- Ensure proper mail distribution;
- Oversee the entire Front Office operation to maintain high standards;
- Ensure companys policies and security requirements are met;
- Ensure timely and accurate customer service;
- Recruit, manage, train and develop the Front Office team;
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork;
- Prepare and monitor office budget;
- Schedule shifts;
- Troubleshoot emergencies;
- Comply with hotel security, fire regulations and all health and safety legislation;
- Maintain good communication and working relationships with all hotel departments.
Requirements:
- Writing – Communicating effectively in writing as appropriate for the needs of the audience;
- Operating Procedures – Knowledge of Standard and Local Operating Procedures (SOPs and LSOPs) that apply to job;
- Payroll;
- Operations Management;
- Previous experience of managing a department and Profit and Loss account;
- A degree or diploma in Hotel Management or equivalent;
- Excellent leadership, interpersonal and communication skills;
- High level of IT proficiency;
- Ability to work on your own and as part of a team;
- Proven office management, administrative or assistant experience;
- Finance, accounting and budgeting skills;
- Proactive, has the initiative to improve processes and systems;
- Knowledge of accounting, data and administrative management practices and procedures;
- Accountable and resilient;
- Knowledge of clerical practices and procedures.