Front Desk Manager manages front desk personnel and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager may be responsible for front desk budgeting. May oversee concierge or valet staff. Additionally, Front Desk Manager may require an associate degree or its equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
Front Desk Manager Job Description Template
Our company is looking for a Front Desk Manager to join our team.
Responsibilities:
- Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction;
- Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners.
Requirements:
- Has excellent communication skills;
- Can think ahead as well as think on their feet;
- Can work very well under pressure;
- Must have a valid Driver’s Licence;
- Must live in or near Durbanville;
- Must be healthy and active;
- Preferably has no children;
- Must fluently speak, read and write English and Afrikaans;
- Is available ASAP;
- Has either worked in the industry for 3 years, have a diploma in Hospitality OR at least 3 years Personal Assistant / Office Manager experience;
- Must have own transport;
- Has excellence Microsoft knowledge.