Night Receptionist Job Description Template
Our company is looking for a Night Receptionist to join our team.
Responsibilities:
- Act in accordance with policies and procedures when working with front of house equipment and property management systems;
- Checking the day‘s bookings , Booking invoices and delivery receipts;
- Crew / passenger charges (phone calls, faxes, postcards, etc);
- Follow company brand standards;
- Ensures passenger satisfaction through proper handling of their issues / situations;
- Completion of any other task / paperwork requested by chief purser or crew purser;
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities;
- Operates in accordance with ISM safety rules and regulations as well as with company policy and in the interests of the owner at all times;
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts;
- Passenger cash payments;
- Daily settlement with restaurant stewards and barkeeper;
- Demonstrate a high level of customer service at all times;
- Knows and adheres to company regulations, SOPs and ISM, especially where relevant to the ship‘s operation;
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required;
- Prepares passenger landing forms whenever requested.
Requirements:
- European passport;
- Committed to delivering a high level of customer service;
- Good administration skills;
- Self-assured and calm manner towards staff, passengers and authorities;
- Competent level of IT proficiency;
- Flexibility to work night shifts;
- Ability to work on your own and as part of a team;
- Well-groomed and clean appearance;
- Excellent grooming standards;
- Trustworthy person, maintaining confidentiality at all times;
- Ability to work under duress and on his/her own initiative, reliability;
- Good communication skills;
- Positive attitude and good communication skills;
- Previous experience in a customer-focused industry.