Waiter / Waitress

Waiters and Waitresses Waiters and waitresses take orders and serve food and beverages to customers in dining establishments.

Waiter / Waitress Job Description Template

Our company is looking for a Waiter / Waitress to join our team.

Responsibilities:

  • Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents;
  • Ensure all tables receive their drinks and food as requested;
  • Use every possible opportunity to gain knowledge in all areas of bar supervision;
  • Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times;
  • Maintain the cleanliness of all equipment used during shifts;
  • Meet or exceed the monthly drink profit margin target;
  • Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests;
  • Ensure minimum wastage, breakage and spoilage;
  • Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment;
  • Greet and seat customers and serve them in a professional, discreet and personalized way;
  • Consistently monitor quality of food & beverage being served;
  • Actively use up selling techniques to exceed guest expectations and increase revenue;
  • Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel;
  • Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene);
  • Practice good customer relations and attend to customer complaints / queries satisfactorily.

Requirements:

  • Physically fit;
  • Willingness to work as soon as possible;
  • Ability to work under pressure;
  • Willing to assign to your nearest hiring area;
  • Excellent leadership, interpersonal and communication skills;
  • College graduate, preferably HRM or HRST, Tourism or any related course;
  • Able to stand for long hours;
  • With or without experience are welcome;
  • Male/Female;
  • A warm personality, attentive and smartly presentable;
  • An ability to listen and respond to demanding Guest needs;
  • Accountable and resilient;
  • Proficient in human relations & customer service-oriented;
  • Must be High school/Senior High Graduate, ALS passer or College level;
  • With pleasing personality.