Hostess

The Hostess monitors guests needs and the workflow of the restaurant and seats customers accordingly. Responsible for greeting customers in a friendly manner and escorting guests to tables. Being a Hostess updates the reservation book and takes advance reservations. Opens and closes sections with the increase or decrease in the volume of guests. In addition, Hostess may require a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Hostess may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.

Hostess Job Description Template

Our company is looking for a Hostess to join our team.

Responsibilities:

  • Comply with hotel security, fire regulations and all health and safety legislation;
  • Has a good knowledge of the restaurant’s sitting arrangements;
  • Manage guest queries in a friendly, timely, and efficient manner;
  • Seating guests at tables or in waiting areas;
  • Providing guests with menus and answering any initial questions;
  • Engaging with guests to ensure they’re happy with food and service;
  • Assist guests regarding food and beverage menu items in an informative and helpful way;
  • A knowledge of the menu;
  • Greeting guests as they enter, and putting them on a waiting list as necessary;
  • Follow all safety and sanitation policies when handling food and beverage;
  • Consistently offer a professional, friendly greeting and engaging service;
  • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers;
  • Follow outlet policies, procedures and service standards;
  • Sending emails to customers informing them about promotions & offers;
  • Other duties as assigned.

Requirements:

  • Polite, friendly person that can think on their feet;
  • Must have pleasing personality;
  • Flexibility to respond to a range of different work situations;
  • Excellent grooming standards;
  • Age Limit: 21-28 years;
  • Good oral and written communication skills;
  • Previous experience as a Restaurant waiter would be an advantage;
  • Well spoken and well presented individual;
  • Must have Strong administration skills and be well organised;
  • Ability to work on your own or in teams;
  • Minimum of 2 years of working experience in UAE;
  • Ukrainian, Russian, Uzbekistan, Kyrgyzstan Nationality;
  • Previous experience on the Micros point of sale system required;
  • Must be able to work under pressure;
  • Previous experience in a Restaurant reception.