Tier 2 Voice Engineer Job Description Template
Our company is looking for a Tier 2 Voice Engineer to join our team.
Responsibilities:
- Works with the Service Implementation Team to complete preparations for voice installations;
- Maintains highest standards of technical expertise and customer service;
- Works with customers to resolve escalated issues;
- Serves as the first level of network support to provide technical leadership and expertise for escalated network issues.
Requirements:
- Troubleshooting abilities solving problems with data and voice networks;
- Previous experience as a Tier I UCaas Support Analyst;
- Demonstrated ability in Unified Communications, network support and network admin;
- Network transmission at all seven layers of the OSI model;
- Excellent written and verbal communication skills;
- Bachelor’s degree from four-year college or university in computer science or a related field;
- Routing protocols such as BGP, IBGP, and OSPF;
- Knowledge and experience with SIP;
- Demonstrated ability to effectively advise and counsel both managers and non-supervisory employees on sensitive work-related issues;
- Experience working with Broadsoft voice platform and Acme Packet SBC;
- Experience with Session Border Controllers (SBCs);
- Excellent planning and organizing skills;
- Projects excellent customer relations skills in both face to face and telephone contact;
- Excellent time management skills;
- Ability to work under pressure in a fast-paced environment.