Executive Lounge Host Job Description Template
Our company is looking for a Executive Lounge Host to join our team.
Responsibilities:
- Comply with hotel security, fire regulations and all health and safety legislation;
- Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints;
- Execute tasks as instructed by the Executive Lounge Supervisor or Manager;
- Serve your role and Team in an environmentally-conscience manner;
- Stay current with all hotel services as well as VIP requests and special events;
- Ensure that all Guest supplies and amenities are offered and replenished to the required standards;
- Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity;
- Process accurately check-ins and check-out;
- Project a professional manner with an emphasis on hospitality and Guest service.
Requirements:
- A passion for delivering exceptional levels of Guest service;
- Excellent personal presentation and communication skills;
- Calm, efficient and organised;
- Previous Front Office experience in the hotel, leisure or retail sector.