Laboratory Supervisor
Smart Salem
About Klea Health
Klea Health is a leading digital healthcare and medical fitness service provider in the UAE, delivering innovative, technology-enabled solutions for individuals, corporates, and Free Zone Authorities. We partner closely with government entities and private organizations to simplify compliance, enhance employee wellbeing, and provide trusted, efficient healthcare services.
At Klea Health, we combine healthcare expertise with advanced technology to deliver a seamless customer experience, accurate diagnostics, and some of the fastest turnaround times in the region.
The Role
We are seeking an experienced and dynamic Laboratory Supervisor to lead and oversee laboratory operations across our healthcare centres.
The Laboratory Supervisor will be responsible for ensuring the delivery of accurate, timely, and high-quality diagnostic services while maintaining the highest standards of quality, safety, regulatory compliance, and operational excellence. This role plays a key part in supporting Klea Health's technology-driven laboratory model and commitment to exceptional customer experience.
Key Responsibilities
Lead and oversee daily laboratory operations to ensure accurate, timely, and high-quality results.
Supervise, coach, and develop laboratory staff while maintaining appropriate staffing levels and performance standards.
Ensure compliance with DHA, ISO 15189, and other regulatory and accreditation requirements.
Monitor laboratory quality indicators, turnaround times (TAT), and implement continuous improvement initiatives.
Maintain and enhance quality assurance (QA) and quality control (QC) programmes.
Oversee laboratory equipment maintenance, calibration, validation, and performance monitoring.
Support laboratory automation, digital solutions, and Laboratory Information System (LIS) optimisation.
Investigate and resolve operational issues, non-conformities, incidents, and customer concerns.
Manage laboratory inventory, consumables, and procurement activities to ensure uninterrupted operations.
Collaborate with internal stakeholders, vendors, and management teams to deliver operational excellence and an exceptional patient experience.
Core Competencies
Leadership and team development
Customer-focused mindset
Excellent communication and interpersonal skills
Problem-solving and decision-making ability
Attention to detail and quality orientation
Accountability and integrity
Time management and organisational skills
Continuous improvement mindset
Adaptability and innovation
Data-driven approach
Technical Knowledge & Skills
Strong understanding of laboratory testing processes and diagnostic workflows.
Expertise in ISO 15189 standards, quality management systems, and QA/QC programmes.
Knowledge of DHA regulations and accreditation requirements.
Proficiency in Laboratory Information Systems (LIS).
Experience with equipment validation, maintenance, calibration, and performance monitoring.
Sound knowledge of biosafety, infection control, and risk management practices.
Experience in inventory management, procurement, and vendor coordination.
Qualifications & Experience
Mandatory
Bachelor's Degree in Medical Laboratory Technology or a related discipline.
Valid DHA License or DHA Eligibility as a Laboratory Technologist.
Mandatory
Minimum 3 years of experience in a laboratory supervisory or leadership role.
Proven experience managing laboratory operations, staff, and quality systems.
Experience supporting laboratory accreditation and compliance activities.
Preferred
Experience within a UAE healthcare or diagnostic environment.
Experience with Laboratory Information Systems (LIS) and laboratory automation.
Strong computer and reporting skills.
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