Manager Special Projects & Performance

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

The Manager Special Projects & Performance role is part of the regional Chief Operating Office organizational structure. The role will play a key pillar in driving strategic initiatives, business performance management, and cross-functional execution across the organization. Reporting into the Chief Operating Office structure, this role combines strategy, analytics, project management, and operational execution to support business growth, making sure priorities translate into outcomes and improving organizational performance.

What's On Your Plate? 

Reporting Business Performance

Own full visibility of COO functional KPIs across functions & markets. Surface risks and opportunities early — before they escalate. Drive turnaround when metrics deviate, with speed and precision. Build and maintain performance reporting frameworks that are insight-driven, not just data consolidations. Present findings to senior leadership in formats that are actionable, not decorative.

OKR & Budget PMO

Lead OKR & budgeting cycles, ensuring alignment across functions and markets. Track OKR/budget performance, analyze variances, flag risks well in advance to course-correct and provide insights to leadership. Drive governance, planning timelines, and process improvements for financial planning. Ensure alignment between strategic priorities and financial allocations.

COO Strategy & Planning

Strategy Development: Translate vision into executable plans; lead annual/multi-year strategic planning cycles and competitive analysis.

Planning & Execution — Own integrated business planning (strategy → budget → OKRs → P&T roadmaps); drive operating cadence (plan with owners, timeline & clear accountability plan, offsites, reviews)

Performance & Alignment — Define company KPIs, monitor strategic initiative progress, align business units, and support COO with board/executive reporting

Cross-Functional Special Projects

Lead cross-functional strategic high-stakes projects requiring heavy coordination across Regional, Local, P&T. Manage stakeholder complexity across markets and functions without losing pace. Drive alignment from senior leadership to ground-level execution — and hold the thread across all of it.

AI & Productivity

Lead AI adoption efforts within the functional performance teams. Identify where AI tools can replace manual reporting, accelerate analysis, and enhance the team's output quality. Push the team toward smarter, faster ways of working.

Qualifications

What Did We Order? 

• 3+ years in strategy, consulting, operations, or performance management — ideally in tech or a fast-paced consumer business

• Thought Leadership ability to drive innovation and impact

• Analytical Mindset & strong problem-solving skills with a focus on data-driven decisions

• Stakeholder Management, Cross-functional collaboration, Structured communicator — can compress complexity into clear, actionable output

• Experience with financial modelling and PnL analysis strongly preferred

• Experience using SQL, BigQuery, Looker, Tableau strongly preferred