IT Support Engineer IT Administrator

Job Summary
We are looking for a skilled and proactive IT Support Engineer / IT Administrator to join
our team. The ideal candidate will be responsible for managing the companys IT
infrastructure providing end-user support ensuring network and system security
maintaining servers and cloud services implementing cybersecurity measures and
ensuring business continuity through reliable backup and disaster recovery solutions.
The successful candidate should be technically competent customer-focused and
capable of working independently while managing multiple priorities in a fast-paced
environment.
Key Responsibilities
IT Support & Helpdesk
Provide Level 1 Level 2 and Level 3 technical support to end users.
Install configure troubleshoot and maintain desktops laptops workstations
printers scanners biometric devices and other peripherals.
Diagnose and resolve hardware software operating system application and
network-related issues.
Provide remote support using secure remote access tools.
Manage IT support requests through a ticketing/helpdesk system.
Maintain SLA response and resolution times.
Escalate unresolved issues when required.
Support onboarding and offboarding of employees by preparing IT assets and
accounts.
Deliver user training on IT systems and security awareness.
Microsoft 365 & System Administration
Administer Microsoft 365 services including Outlook Exchange Online Teams
SharePoint OneDrive and Intune.
Manage Active Directory and Azure Active Directory user accounts security groups
and Group Policies.
Configure and manage Microsoft Entra ID (Azure AD) Multi-Factor Authentication
(MFA) and Conditional Access policies.
Install configure and maintain Windows Server environments.
Perform server patching updates health monitoring and performance
optimization.
Manage shared folders file permissions and print services.
Network Administration
Configure monitor and troubleshoot LAN WAN Wi-Fi VPN and Internet
connectivity.
Configure routers managed switches wireless access points VLANs DNS DHCP
NAT and TCP/IP.
Monitor network performance and optimize network availability.
Coordinate with Internet Service Providers (ISPs) for connectivity issues.
Maintain structured cabling documentation and network diagrams.
Cybersecurity
Implement cybersecurity best practices across the organization.
Configure and manage endpoint protection antivirus anti-malware EDR/XDR and
email security solutions.
Perform vulnerability assessments and coordinate remediation activities.
Monitor security logs and investigate suspicious activities.
Implement security policies password policies and access controls.
Manage user permissions based on the principle of least privilege.
Ensure operating systems and applications are regularly patched.
Support compliance with organizational security policies and standards.
Conduct cybersecurity awareness training for employees.
Respond to security incidents and coordinate corrective actions.
Firewall & Network Security
Install configure and maintain firewall appliances.
Configure firewall rules NAT policies VPN tunnels SSL VPN IPsec VPN and
security zones.
Monitor firewall logs and network traffic for suspicious activities.
Configure Intrusion Prevention Systems (IPS) web filtering and application control.
Perform firewall firmware upgrades and configuration backups.
Troubleshoot firewall connectivity and security issues.
Experience with Fortinet Sophos Cisco ASA Palo Alto SonicWall or similar
enterprise firewalls is preferred.
Backup & Disaster Recovery
Design and implement backup strategies for servers workstations and Microsoft
365 data.
Configure and monitor backup solutions such as Veeam Acronis Azure Backup or
equivalent.
Perform regular backup verification and restoration testing.
Maintain secure onsite and offsite backup storage.
Develop and maintain Disaster Recovery (DR) and Business Continuity Plans (BCP).
Conduct periodic disaster recovery drills and document results.
Ensure Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) are
met.
Virtualization & Cloud
Administer VMware ESXi and/or Microsoft Hyper-V environments.
Create manage and monitor virtual machines.
Support Microsoft Azure cloud services.
Manage cloud storage backup and identity synchronization.
Monitor cloud resource utilization and optimize performance.
IT Infrastructure Management
Maintain servers storage systems UPS units network racks and server rooms.
Monitor infrastructure health performance and capacity.
Perform preventive maintenance on IT equipment.
Manage IT assets inventory and software licenses.
Coordinate procurement warranty claims and vendor support.
Maintain documentation for hardware and software assets.
Email & Collaboration
Manage Microsoft Exchange Online.
Configure Outlook and troubleshoot email issues.
Manage shared mailboxes distribution groups and Microsoft Teams.
Support mobile device configuration for corporate email.
Monitoring & Reporting
Monitor servers network devices backups and endpoint health.
Generate monthly reports on system performance incidents backups and asset
inventory.
Recommend improvements to enhance security performance and reliability.
Documentation
Maintain IT policies procedures and standard operating procedures (SOPs).
Update network diagrams system configurations and asset records.
Document infrastructure changes incidents and troubleshooting steps.
Vendor & Project Coordination
Coordinate with hardware vendors software providers ISPs and third-party support
partners.
Participate in IT infrastructure upgrades migrations and new technology
implementations.
Evaluate technical solutions and recommend improvements aligned with business
requirements.