M365 Consultant
Theomnihire
M365 Consultant (L2)
Role summary
The M365 Consultant (L2) deploys, migrates and supports Microsoft 365 workloads for enterprise and public-sector customers across the UAE. The role handles L2 escalations under managed services contracts and delivers tenant, migration and security projects. It reports to the Solution Architect / Delivery Lead.
Key responsibilities
Administer Microsoft 365 tenants: Exchange Online, SharePoint Online, OneDrive, Teams and the Microsoft 365 admin centres .
Plan and execute mailbox and file migrations: Exchange on-premises to Exchange Online (hybrid, cutover, staged), tenant-to-tenant, and file server or Google Workspace to SharePoint / OneDrive.
Configure and support Exchange hybrid, mail flow, connectors, SPF / DKIM / DMARC and Exchange Online Protection.
Manage identity and access with Microsoft Entra ID: Entra Connect sync, MFA, Conditional Access, SSPR and licensing.
Enrol and manage devices with Microsoft Intune: compliance and configuration policies, Autopilot, app deployment and Windows Update for Business.
Implement Microsoft Purview controls: DLP, sensitivity labels, retention policies, eDiscovery and audit.
Configure Defender for Office 365 and Defender for Endpoint policies and respond to alerts.
Set up Teams governance, Teams Phone / calling plans and meeting room devices where required .
Resolve L2 incidents and service requests within agreed SLAs; escalate to L3 or Microsoft support with clear diagnostics.
Prepare technical documentation: design documents, runbooks, migration plans and handover documents.
Run end-user and admin knowledge-transfer sessions.
Required skills and experience
3–5 years of hands-on Microsoft 365 experience, with at least 2 years in a customer-facing consulting or managed services role. Delivered at least two Exchange or Microsoft 365 migration projects end to end.
Strong working knowledge of Exchange Online, Entra ID, Intune and SharePoint Online.
Good grounding in on-premises Active Directory, Exchange Server and DNS.
Scripting with PowerShell (Exchange Online, Microsoft Graph and Entra modules).
Familiarity with migration tools such as BitTitan MigrationWiz, ShareGate , Quest or the native Microsoft tools.
Familiarity with ITIL processes and ticketing tools (ServiceNow, Jira Service Management, Freshservice or similar).
Clear written and spoken English; able to present to customer IT teams.
Certifications
Required: MS-102 Microsoft 365 Administrator Expert.
Preferred: MD-102 Endpoint Administrator, SC-300 Identity and Access Administrator, SC-401 Information Security Administrator, or MS-700 Teams Administrator.
Nice to have
Microsoft 365 Copilot readiness and rollout experience.
Power Platform basics (Power Automate, Power Apps).
Experience with UAE government or semi-government customers.
Arabic language skills.
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