Service Advisor

JOB OBJECTIVE

• Scheduling appointments
• Documenting vehicle concerns
• Selling service and repair work
• Initiating automotive services and repairs
• Ascertaining vehicle performance problems and service requests
• Verifying warranty and service contract coverage
• Developing estimates
• Writing repair orders

ROLES & RESPONSIBILITIES

• Estimating the cost and time needed for a wide range of repairs
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labour into consideration
• Prepare repair orders by detailing the vehicle’s problems or symptoms
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed
• Maintaining automotive records by keeping track of problems and corrective actions

QUALIFICATIONS, EXPERIENCE & SKILLS

Minimum Qualification: Diploma

Minimum Experience: 3

• Job Specific Skills:
• Strong communication skills, both written and verbal
• Strong customer service skills in order to handle customer complaints and questions effectively
• Critical thinking, organization, time management and problem-solving skills to perform their job successfully
• Knowledge of digital technology including the ability to use the internet and the appropriate software
• Ability to interpret technical terms to the customers
• Patience to cope with different customers’ personalities
• Decision-making skills
• Proficiency with industry-specific software
• Analytical thinking