Recreation Ambassador|General Recreation (VUQ)

Recreation Ambassador|General Recreation (VUQ)

Job Description

A B O U T T H E F U N C T I O N

This function is to ensure exceptional Recreation Experiences for our guests in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest has a safe and an energized experience from welcome until farewell.

What you will need to succeed

• Genuine service personality, with high EQ.
• Minimum 2 years of similar experience in a 5-star hospitality industry.
• Minimum 2 years of supervisory experience for those required to manage teams.
• A strong command of spoken English is required; additional language is an asset.
• Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.

Performance Driven Culture; What you will be measured against

• Ensure all operational tasks are conducted in line with the service standards and procedures.
• Go the extra (s)mile where possible.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.

Competencies

• Put Customer First
• Drive for Results