Customer Care
Full-time
Aster Hospital
- Help in Registration form and Insurance form completion process
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ask about problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required)
- Send patient to concerned counter. Assist patient if required in reaching to the counter
- Organizing and maintaining patient records, consent forms, payment forms, etc.
- Ensure patients are informed if a clinician is running late or called out
- Ensure hygiene standards are maintained
- Organize and maintain forms and office stationery required for front desk activities
- Ensure all standard protocols set by organization are maintained
- Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
- Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures, packages, specialties, timings of the consultant etc.
- Book appointments over phone as well as through walk ins
- Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.)
- Schedule appointment requested through websites and SMS
- Schedule patient's hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc.
- Determine the financial status of patients and their eligibility for health services
- Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)
- Confirm all appointments for the following day over telephone on a daily basis
- Check with Insurance Coordinator for cases requiring approvals
- Coordinate with Symphony for insurance related matters
- Check with Insurance Coordinator the status of the Insurance card produced by the patient
- Check with the Insurance coordinator about the packages covered
- Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail
- Maintain medical records and report when required
- Make spreadsheets, manage data and create documents on computers using desktop publishing programs
- Cross verify and file all lab reports in the absence of the MRD
- Enter all lab reports file numbers clinician wise
- Works closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards etc
- Works closely with external stakeholders to handle queries and feedback
- 0 – 2 Years
- Experience in Handling Customers/ Patients in similar role
Appointment Handling and Scheduling
Insurance
Records & Data Management
Job interactions
Minimum Experience
Specific / Relevant Experience
Vacancy posted 6 days ago
Similar jobs that could be interesting for youBased on the Customer Care in Dubai vacancy
- ...Full job description As a Customer Care Executive at Fika Consultancy in Dubai, you will play a crucial role in ensuring exceptional customer service and support. Your responsibilities will include managing customer inquiries, resolving issues, and maintaining detailed...
- ...Full job description As a Customer Care Executive at Trustbend Logistics, you will collaborate closely with the sales team to support various sales activities, foster customer relationships, and contribute to achieving sales targets. This role offers practical experience...
- ...We are seeking a dedicated and enthusiastic Customer Care Executive to join our team at Al Haktur IT Solutions in Dubai. As a Customer Care Executive, you will be the primary point of contact for our valued customers, ensuring a positive and satisfying experience with...
- ...Full job description The Role The position is primarily responsible for the smooth operation of the Customer Service Information Desk / booth on a daily basis, ensuring that all customer service related activities are carried out in accordance with the prescribed...
- ...DESCRIPTION To provide a range of reception intake and associated administrative services pertaining to incoming patients. Customer care executives will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as...
- ...Full job description To provide a range of reception and associated administrative services pertaining to patients. Customer care executives will answer and direct incoming calls to appropriate individuals/departments. Perform specified routine procedures such as greeting...
- ...Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; AIssue... ...govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service...
- ...Position: Customer Care Executive Date Posted: May 29, 2026 Industry: Customer Service / Call Center / Corporate Services Employment Type: Full Time Experience: Experience in Customer Service / Call Center / Client Support Required Qualification: Diploma...
- ...Primary Functions: Onboarding new customers (Pre/Post implementation)Conduct regular reviews with customersHandle customer's enquiriesConduct health checkRetain customersConduct training feedback.Process cancellationNegotiate contract renewalUpsell packageManage OTRS...
- ...We are urgently seeking a courteous, professional, and patient-focused Customer Care Executive to join our healthcare team in the UAE. This role is ideal for individuals who are passionate about delivering excellent patient support and ensuring a smooth healthcare service...
- ...Job Title: Care Contact Center Agent Department: Care Department Reports To: Care Department Manager Location: Office-Based... ...-Time Job Purpose The Care Contact Center Agent handles customer communication across different channels including calls, emails,...
- ...Job Purpose The Sales and Customer Care Associate will support day-to-day sales operations and deliver exceptional service across customer touchpoints. This role is operationally focused, combining customer-facing communication with order management, product knowledge...
$60 - $80 per hour
...Position: Customer Care Representative Date Posted: May 8, 2026 Industry: Artificial Intelligence / Customer Support / Remote Services Employment Type: Contract Experience: Minimum 4+ years of professional experience required in relevant field Qualification...AED3350 per month
...The purpose of this position is to provide customer service support to the organization by obtaining, analyzing and verifying the accuracy... ...Demonstrate passion for excellence with respect to treat and care for customers. Maintain balance between company policy and customer...AED4000 per month
...Full job description We are looking for a Female Customer Service executive with Healthcare background to join our team at the Dubai Herbal... ...service desk duties, delivering a high standard of patient-care and services to all customers, whereby your role will include key...- ...Head of Care+ Ecosystem — Dubai HQ DEXME · Trust Infrastructure for Device Financing in Emerging Markets Location: Dubai... ...infrastructure for device financing in emerging markets — where millions of customers finance smartphones but do not trust banks, services, or...
AED2750 per month
...Full job description As a Customer Service Representative at First Flight Couriers, you will play a crucial role in ensuring customer satisfaction by providing timely and effective support. The ideal candidate should have 1 to 3 years of experience in customer service...AED3000 per month
...services to advance our client success." JOB DESCRIPTION Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels....AED2800 per month
...Exciting Opportunity for the Role of Customer Service Representative/Sales Executive in the UAE! Are you a dynamic and customer-focused individual ready to start on a new career journey? We have an amazing opportunity for you to join our team as a Customer Service Representative...- ...Greetings from OONZOO! OONZOO is hiring Customer Support Executive. Job Role: Customer Support Executive Experience Range: Minimum 6 Months Experience in Customer Support or Tele sales. Job Responsibilities: Listening to our Customer’s concerns and handling...
AED4000 per month
...We are currently hiring Customer service agent Salary : 4000 basic + benefits as per the law . Other benefits: Air ticket + annual appraisal Location : Dubai Working hours : 8 hours + 1 hour break Requirements: - Arabic speaker. - fluent English....AED4600 per month
...Full job description Day & Night shift- (Usual shift 3 weeks day & 1 week nights) The Customer Service Executive is an essential role for effective customer communication, scheduling technicians and the effective day to day running of the company:- - APPLICANTS MUST...AED4000 per month
...and scheduling appointments 3. Generate Sales from the incoming clientele. 4. Build sustainable relationships and trust with customer accounts through open and interactive communication 5. Handle customer complaints, provide appropriate solutions and alternatives...- In this role, you will have the opportunity to gain real-world workplace exposure, learn about SAP's business and technology environment, and develop new skills through observation, guided learning, and interactions with experienced professionals. You will explore different...
- ...The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer...
- ...HEALTH CARE ASSISTANT – HIRING NOW We are looking for a caring and responsible Health Care Assistant to join our medical team. Position Overview The Health Care Assistant will support doctors and nurses in providing basic patient care and maintaining a safe and...
- - نبحث عن موظفين لخدمة العملاء للانضمام إلى فريقنا في دبي - منطقة الخليج التجاري. - نوفر إقامة لمدة عامين. - وسكناً. - ومواصلات. - وراتبًا يتراوح بين 4000 و 5000 درهم إماراتي. - إذا كنت مهتمًا. - يرجى إرسال سيرتك الذاتية عبر البريد الإلكتروني. - : الراتب ي...
- - نبحث عن ممثل خدمة عملاء للعمل لدى شركة عقارية في الخليج التجاري. - شارع 54. - دبي. - يتطلب المرشح المثالي مهارات تواصل ممتازة. - والقدرة على مساعدة العملاء باحترافية. - والرد على استفساراتهم. - و جدولة المواعيد. - وتقديم دعم عملاء متميز. - تعتبر الخبرة ...
- - نحن نبحث عن موظفين خدمة عملاء للانضمام إلى فريقنا المتنامي في أبو هيل. - شارع 12 غرب. - يجب أن يتمتع المرشحون بمهارات تواصل ممتازة. - وروح إيجابية. - وقدرة على التعامل مع العملاء باحترافية. - الخبرة السابقة في خدمة العملاء ميزة إضافية. - ولكن نرحب أيضًا با...
$2700 - $4000 per month
...protect, optimize, and enhance industrial products across multiple industries. Job Description: Handle Inquiries: Respond to customer questions about products, services, and company policies via phone, email, or chat. Problem Solving: Efficiently resolve...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care. Be the first to apply!
