Customer Care

Appointment Handling and Scheduling

• Book appointments over phone as well as through walk ins
• Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.)
• Schedule appointment requested through websites and SMS
• Schedule patient's hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc.
• Determine the financial status of patients and their eligibility for health services
• Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)
• Confirm all appointments for the following day over telephone on a daily basis

Insurance

• Check with Insurance Coordinator for cases requiring approvals
• Coordinate with Symphony for insurance related matters
• Check with Insurance Coordinator the status of the Insurance card produced by the patient
• Check with the Insurance coordinator about the packages covered

Records & Data Management

• Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail
• Maintain medical records and report when required
• Make spreadsheets, manage data and create documents on computers using desktop publishing programs
• Cross verify and file all lab reports in the absence of the MRD
• Enter all lab reports file numbers clinician wise

Job interactions

• Works closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards etc
• Works closely with external stakeholders to handle queries and feedback

Minimum Experience

• 0 – 2 Years

Specific / Relevant Experience

• Experience in Handling Customers/ Patients in similar role