Guest Experience Lead — Front Office

Front Office Ambassador|Front Office (VUQ)

Job Description

A B O U T T H E F U N C T I O N

This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our hotel, by delighting them from welcome until farewell.

W H A T Y O U W I L L N E E D T O S U C C E E D

• Genuine service personality, with high EQ.

• Minimum 4 years’ experience in Hospitality industry.

• Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.

• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.

• A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.

P E R F O R M A N C E D R I V E N C U L T U R E ; W H A T W I L L Y O U B E M E A S U R E D A G A I N S T

• Conduct all operational tasks in Front Office, Telephones while living up to service standards and procedures.

• Go the extra (s)mile where you can.

• Prevent complaints and ensure adequate service recovery where needed.

• Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.

C O M P E T E N C I E S

• Put Customer First

• Drive for Results

V I D A H O T E L S & R E S O R T S F R O N T O F F I C E – G R A D E 1 – 4

• Learning

• Resilience

• Adaptability

W H A T W E B E L I E V E I N

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.\

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced Speed

is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.