Associate Technical Support Engineer
ADIB Group
Description
Role : Associate Technical Support Engineer ( UAE National )
Location : Abu Dhabi
Monitor Business Platform applications to ensure availability and performance.
Support incident troubleshooting and service request resolution (L1/L2) within defined SLAs.
Provide L1 user support and troubleshooting including working in shifts.
Handle system support and ticket management to meet platform SLAs.
Log track and follow up on issues using service management tools.
Escalate critical issues to relevant technical teams.
Issue Analysis & Resolution
Perform basic troubleshooting and root cause analysis for application issues.
Support resolution of defects in coordination with development and vendor teams.
Assist in maintaining known error databases and knowledge repositories.
Release & Change Support
Support testing (SIT/UAT) activities for system enhancements and releases.
Assist in deployment and post-release validation activities.
Ensure proper documentation of changes and configurations.
Stakeholder Coordination
Liaise with business users to understand issues and provide timely updates.
Coordinate with internal teams (development infrastructure vendors) for resolution.
Provide user support and guidance on system usage.
Documentation & Compliance
Maintain operational documentation SOPs and support manuals.
Ensure adherence to ITIL processes (Incident Problem Change Management).
Support audit and compliance requirements when required.
Specialist Skills / Technical Knowledge Required for this role:
Education
Bachelors degree in Computer Science Information Technology or Engineering.
Technical Skills (Basic Understanding)
Banking applications / digital platforms (preferred).
SQL / databases (basic).
APIs and integrations (basic awareness).
IT service management tools (e.g. ServiceNow).
Previous experience:
02 years (Fresh Graduate). Internship or project exposure in IT/Banking is an advantage.
Required Experience:
IC
- ...energy vehicles and related businesses. We boast strong technical strength and a positive working culture. We provide favorable... ...with BYD. Job Summary We are seeking a skilled Technical Support Engineer to support the installation, commissioning, and maintenance...
AED3000 - 4000 per month
...Must be 24 to 40 years. Minimum 3 Years in Oil & Gas industry. Must have driving License in UAE Degree in Mechanical Engineering. Description: Oil & Gas, Piping, GRP-pipe construction Service providers / contractors. Pipeline Hydrotesting. Can...- ...Job Title: Technical Engineer – MEP Job Summary The Technical Engineer – MEP is responsible for reviewing MEP drawings and specifications, providing technical support to project teams, coordinating with consultants and subcontractors, and ensuring compliance...
- ...: Pre-Sales & Technical Engineer – Audio Visual We are looking for a technically skilled and customer-focused Pre-Sales & Technical Engineer – Audio Visual to support the sales team in designing, proposing, and implementing professional AV solutions. The candidate...
- ...Develop and review MEP shop drawings and technical submissions. - Coordinate with site... ...disciplines to resolve technical issues. - Support the installation of mechanical equipment... ...requirements, and international engineering standards. - Participate in BIM coordination...
- ..., Tamil Nadu. We are hiring for the position of Production Support Engineer (L1/L2/L3) in Abu Dhabi, UAE . The requirement supports banking... ...Perform root-cause analysis and coordinate with relevant technical teams during high-priority incidents. Monitor production...
- ...Responsible for managing and controlling all MEP technical documentation and graphical information... ...to-date drawings and project records to support maintenance, asset management, and... ...’s Degree in Mechanical or Electrical Engineering AutoCAD Certification Experience:...
- ...About the role We are seeking a proactive and customer-focused IT Support Engineer to provide Level 1 and Level 2 technical support across our organization. This mobile role involves supporting end users at our head office, branch locations, and on-site at various properties...
- ...working in either editorial or technical operations roles. This role... ...Beijing, and Abu Dhabi, they support all departments by providing production systems, engineering, IT, and transmission solutions... ...advantageous The responsibilities associated with this position are not...
- ...J Job Purpose The Support Officer – Mechanical Engineering is an entry-level role aimed at developing UAE Nationals by providing hands-on experience in core mechanical engineering support and technical operations. The role supports daily mechanical maintenance activities...
- ...of over 50,000 planners, designers, engineers, scientists, digital innovators, program... ...for a talented and innovative Associate - Landscape Architect to join our growing... ...projects while developing your technical expertise, supporting project leadership, and collaborating...
- ...Job Description Make your mark as technical superintendent at our Abu Dhabi branch... ...focus of this role is the preparation, engineering, scoping, and work package development of... ...project preparation, providing technical support, troubleshooting, and specialist guidance...
- ...50,000 planners, designers, engineers, scientists, digital innovators... ...are currently seeking a Associate Director - ELV, to join our... ...Associate is responsible for the technical delivery and strategic... ...technical presentations, and bids, supporting the acquisition of new...
- ...We are currently hiring for experienced Technical Managers to join several Main Contractors across multiple large-scale building projects... ...Mandatory Requirements: ~ Bachelor's Degree in Civil Engineering or Architectural Engineering. ~15-20 years of experience, mainly...
- ...decisions. •Ensure investment decisions are supported by robust commercial analysis, market... ...managing commercial activities. Technical and Interpersonal Skills •Financial... ...in Finance, Real Estate, Economics or Engineering. •Master's preferred. •CFA, MRICS or...
- ...Job Title: Pipe Support Detailer Department: Engineering / Piping Job Requirement: Develop and prepare detailed fabrication drawings for... ...Skills and Qualifications: Education: Diploma/ITI or associate degree in drafting, engineering. Experience:...
- ...the region. Based in Abu Dhabi, the new recruit will focus on supporting a key institutional client in the oil and gas sector. The role... ...which sets out the competencies we expect of those at the Associate grade. In particular for this role, the ideal candidate will have...
- ...Essential Job Functions: Assist in managing data engineering projects and tasks, ensuring they are completed on time and within scope. Work with team members to develop and maintain data pipelines and infrastructure. Collaborate with other teams to understand...
- ...Job Requirement: Review and verify pipe support fabrication drawings, ensuring alignment with project specifications, industry codes... ...Coordinate with pipe support detailers, piping designers, and engineers to resolve discrepancies and ensure clarity in final drawings....
- ...customer success. It also builds and scales the technical operating model, partners with product and engineering leadership, and drives continuous improvement through... ...and reference implementation (RI) strategy Support executive sponsor conversations Ensure sales motions...
- ...JOB PURPOSE Support residential/commercial asset performance... ...recommendations for the Director/Associate Director – Asset Management.... ...investment analysis. TECHNICAL AND INTERPERSONAL SKILLS... ...QUALIFICATION Bachelor's in Engineering, Finance, Economics, Real...
- ...100GW by 2030. Job Description To lead and manage technical and techno-economic analyses, design aspects and technical project... ...Qualifications : • M Bachelor’s degree in electrical engineering • Graduate degree or MSc in electrical engineering or industrial...
- Confidential
- ...Parsons is seeking an experienced Deputy Technical Manager to join our team. In this role, you will develop, manage... ...completed and are compliant with Construction Methodology. Support the application of Engineering Practices and Codes, ensuring that designs are driven...
- As a member of the Investment Technology support team will support various applications running in an investment management organisation. Position requires both technical and business understanding, and the candidate can interface with a variety of stakeholders including...
- ...Job Description Synopsis The Technical Product Manager is responsible for managing the end-to-end product lifecycle... ...scalability and data processing capabilities, and supports the Release Train Engineers in delivering value to customers. This role requires...
- ...safety improvement initiatives. • Assist Sr. Commissioning Engineer in the preparation and issue of the relevant progress reports... ...Experience Requirements: 1 to 3 years of Field experience in Technical Services, on Industrial engineered equipment. • Good ability...
- We are hiring a Support Engineer who combines production support expertise with DevOps engineering capability and AI fluency. This role spans the full D&E portfolio: in-house .NET/C# applications, APIs, event-driven systems, data platforms, and BI tools. You will ensure...
- ...JOB PURPOSE The Senior Associate – Organization Development... ...within Oracle Fusion and Orgvue, supports Organization Development... ...is highly preferred. Technical and Interpersonal Skills... ...OpenAI, Automation, Prompt Engineering or similar) are advantageous...
- ...team of over 50,000 planners, designers, engineers, scientists, digital innovators, program... ...value engineering workshops. Provide technical leadership and guidance to junior staff... ...progress aligns with program and budget. Support permitting, approvals, and coordination...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Associate Technical Support Engineer. Be the first to apply!
