Kids Club Attendant

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

• Follow all Kids Club safety, security, operating procedures and health guidelines at all times.
• Provide a high standard of care and supervision, ensuring children feel safe, welcome and engaged.
• Ensure registration forms, sign-in and sign-out records, and all required documentation are completed accurately and submitted to the Manager.
• Ensure all relevant team members are informed of children’s allergies, medical conditions and specific care requirements.
• Maintain a clean, tidy and organised environment, including activity areas, equipment and toys.
• Monitor supplies, replenish items from stores and inform the Manager when additional stock is required.
• Regularly check facilities and equipment, reporting any damage or required repairs and replacements to the Manager.
• Report incidents, concerns, guest complaints and suggestions to the Manager immediately.
• Respond promptly to issues within the scope of the role and escalate matters requiring further support.
• Maintain positive, professional relationships with children, parents and colleagues, respecting different backgrounds, cultures and individual needs.
• Use English for workplace communication, unless assisting a guest in their preferred language.
• Recognise returning children and parents by name and provide a warm, welcoming experience for every family.
• Promote Kids Club activities and events, encouraging participation from guests and club members.
• Assist in planning and delivering engaging, age-appropriate activities in line with the programme schedule.
• Contribute creative ideas and suggestions to enhance the Kids Club programme and guest experience.
• Seek clarification whenever instructions or procedures are unclear.

Qualifications

• A recognised qualification in childcare, early childhood education or teaching is preferred.
• Relevant training in Child Protection, Food Hygiene and Paediatric First Aid in line with international standards.
• Successful completion of a criminal background check and medical assessment in Dubai.
• A minimum of three years’ experience in a childcare setting, with sound knowledge of childcare practices.
• Experience working with children aged 0–15 years. Strong experience with a particular age group will also be considered.