Trainer

Dubai, United Arab Emirates | Posted on 01/19/2026

The Trainer is responsible for designing, delivering, andevaluating training programs that strengthen both the technical and behavioralcompetencies of Unified Microsystems employees.This role will conduct technical trainings as well as soft skillstraining to enhance communication, customer service, teamwork, and professionaleffectiveness.
The Trainer plays acritical role in ensuring employees are equipped with the knowledge, skills,and mindset required to deliver high-quality services aligned with companystandards and client expectations.

Work Overview

• Assess training needs in coordination with thedepartment heads.
  
• Design and update training materials, modules,manuals, presentations, and practical exercises for both technical and softskills programs.
  
• Work with internal and external subject matter expertsto develop, review, and facilitate technical training content that reflectscurrent systems, tools, and operational practices.
  
• Create, maintain, and regularly update a comprehensivetraining plan and schedule covering technical and soft skills programs,ensuring timely delivery and minimal disruption to operations.
  
• Conduct engaging technical and soft skills trainingsessions, including hands-on demonstrations, simulations, and practicalassessments.
  
• Facilitate onboarding and refresher technicaltrainings for new hires and existing staff.
  
• Evaluate training effectiveness through assessments,feedback, and performance observations.
  
• Recommend improvements to training programs based onlearning outcomes and operational needs.
  
• Track training attendance, completion, and competencydevelopment.
  
• Performs other duties within the scope of the role tosupport the organization's goals.
  

Requirements

Required and Preferred Skills

• Strong working knowledge of Microsoft 365 applications andadministration
  
• Solid understanding of ITIL principles, service managementconcepts, and best practices, with the ability to translate these intopractical, role-based training for technical and non-technical audiences.
  
• Ability to deliver technical training focused on core ITconcepts, workflows, and service processes rather than product-specificinstruction, enabling learners to adapt across different tools and systems.
  
• Strong skills in designing training materials, presentations,manuals, and practical exercises, and in facilitating engaging classroom,virtual, and hands-on training sessions.
  
• Excellent verbal and written communication skills, with theability to explain complex technical topics in a clear, structured, andaudience-appropriate manner.
  
• Ability to assess training needs, evaluate learning outcomes,gather feedback, and recommend improvements based on performance observationsand business requirements.
  
• Effective collaboration skills for working with departmentheads, subject matter experts, and external training vendors to ensure trainingcontent is accurate, relevant, and aligned with operational needs.
  
• Strong planning and time-management skills to manage trainingschedules, track attendance and completion, and ensure timely delivery oftraining programs.
  

Qualifications and Education Requirements

• Bachelor’s degree in Information Technology, ComputerScience, Education, Human Resources, or a related field.
  
• At least 3–5 years of experience in training, learning anddevelopment, or a similar role.
  
• Proven experience in designing, delivering, and evaluatingtraining programs, including both technical and soft skills training.
  
• Hands-on experience conducting technical trainings related toIT support, systems, tools, or project-based environments.
  
• Experience facilitating soft skills training, such ascommunication, customer service, teamwork, and professional effectiveness.
  
• Background in IT services, managed services, ortechnology-driven organizations is highly preferred.
  
• Experience working with subject matter experts (SMEs) todevelop and validate technical training content.
  
• Familiarity with onboarding programs, refresher trainings,and competency-based training approaches.
  
• Experience in training needs analysis, training scheduling,and tracking training effectiveness.
  
• Priorexperience in a multicultural or fast-paced work environment is an advantage.