F&B Captain - French Lobby Cafe
Careers at UAE
F&B Captain – French Lobby Cafe
Job Description
The Position
Being in charge of his/her own section & to provide prompt and courteous F&B service to the Restaurant guests.
Key Roles & Responsibilities
- Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Utilize the POS system to ring up sales, print checks
- Carry trays, bus and reset tables with linen, china, glass and silver
- Ascertain guests’ satisfaction and handle solvable problem which may arise, informing a manager of the problem and how it was resolved
- Follow cash and credit card procedures according to the guidelines of the accounting department
- Maintain a clean, neat and orderly restaurant throughout service
- Polish silver, refill salt, pepper and sugar, creamers, etc
- Ensure that work station is stocked with appropriate condiments at all times
- Report any guest comments regarding food and beverage to manager
- Conscientious handling and maintenance of operating equipment
- Learn and adhere to safety, sanitation and hygiene policies
- Maintain good working relationships with colleagues, and all other departments
- Maintain complete knowledge of all F&B services, outlets and hotel services/features
- Lead opening/closing side duties as assigned and set all tables according to standards
- Report to manager any kinds of deviation from set standard and procedures
- Ensure that all service and storage areas are kept safe and clean
- Help minimize waste, neglect, breakages and mishandling of supplies and equipment
- Carry out light cleaning and maintenance of the outlet
- Assist other Food & Beverage Outlets in their operations during peak hours if needed
- Follow hotel code of ethics at all times.
- Assist outlet supervisor in team training when required.
Personal Attributes
- Good reading, writing and oral proficiency in the English language
- Must be well presented and professionally groomed at all times
- Able to account and handle cash effectively and efficiently
- Good communication and customer contact skills; good problem resolution skills
- Strong F&B product knowledge
- Team player with strong interpersonal skills and attention to detail
Qualifications
- Secondary education
Experience
- Minimum 2 – 3 year food and beverage serving experience
- Minimum 1 year Captain/Team-leader
Vacancy posted 2 days ago
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