Bilingual Office Manager - Higher Education (English/Arabic)

Office Manager (UAE Nationals Preferred)

Job Description

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so qualified.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Communicates with functional managers, staff members, deans, faculty members, and students; by responding to all their inquiries and satisfying all their needs.
• Establishes viable relationships with external parties and maintain regular contact with AU’s internal and external parties by communicating Dean’s instructions, requirements, and decisions, and briefing her on important issues of interest and feedback.
• Manages Dean’s agenda by prioritizing appointments, scheduling meetings and events, and drafting minutes of meetings, and translating documents (Arabic to English and vice versa).
• Maintaining accurate and up-to-date student records, including academic records and personal information.
• Prepares, reviews and refines progress reports in coordination with related individuals; ensures that deadlines of projects’ completion are met and problems are immediately addressed, resolved and/or reported.
• Maintains organized and easily accessible resources within a highly automated environment; ensuring an accurate and timely flow of incoming and outgoing documents.
• Manage , conduct and communicate all DOS office events preparations and required logistics.
• Drafts letters, announcements, memos, circulars, and emails, and communicates with all internal and external parties as needed.
• Attends meetings and updates the Dean on certain matters of interest.
• Produces reports, presentations, analytical summaries and briefing papers.
• Conducts research on specific issues and present the findings to the Dean.
• Performs other different job-related duties as assigned by the Dean.

QUALIFICATIONS & EXPERIENCE:

• A bachelor’s degree in a relevant field such as education, counseling, or business administration.
• Minimum 5 years of professional experience in a related role, preferably within the higher education environment.
• Fluent in both English and Arabic

KNOWLEDGE & SKILLS:

• Effective management and professional communication skills.
• Demonstrable knowledge of administrative policies, procedures and best practices as applicable to the support services.
• Ability to prioritize the workload in an effective manner; work under pressure within a busy environment and meet tough deadlines.
• Good knowledge of office management practices within a dynamic and highly automated work environment.
• Ability to foster cooperative work relationships within a diverse community that involves multiple internal and external parties.
• Proficiency level in MS. Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills in English and Arabic.
• Good knowledge of budget preparation and fiscal resources management.
• Ability to gather data, conduct research, compile information, and write reports.
• Familiarity with student services programs and regulations.
• The ability to work effectively with a diverse group of students and staff members.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required.
• No or very limited exposure to physical risk.

SUPERVISION:

Report to: Dean of Student Services

Subordinates: N/A