Customer Happiness Officer (UAE National)

The key duties and responsibilities of the Customer Happiness Officer include, but are not limited to:

• Serve as the first point of contact for customers (walk-ins, calls, and emails)
• Handle customer inquiries, requests, and complaints in a professional and timely manner
• Ensure a positive and seamless customer experience at all touchpoints
• Maintain accurate records of customer interactions and transactions
• Coordinate with internal departments to resolve customer issues efficiently
• Support front desk and reception activities when required
• Assist in scheduling appointments and managing customer flow
• Prepare reports and updates on customer feedback and service performance
• Ensure compliance with company policies, procedures, and service standards
• Contribute to continuous improvement of customer service processes