Cluster Chief Steward - Stewarding Excellence Guardian at InterContinental Residences Dubai Bus[...]

Cluster Chief Steward – Stewarding Excellence Guardian at InterContinental Residences Dubai Business Bay (Operational) & Kimpton Sevn Dubai (Pre-Opening)

Hotel: KI - Sevn Dubai (DXBDB), Business Bay

At InterContinental Residences Dubai Business Bay & Kimpton Sevn Dubai, we are seeking a Cluster Chief Steward to lead and elevate all stewarding operations across two distinctive luxury and lifestyle brands.

This role is designed for a highly organized, quality‑driven, and operationally disciplined leader who understands that behind every exceptional culinary experience lies flawless kitchen hygiene, efficiency, and support systems—ensuring every restaurant, bar, banquet, and in‑room dining experience is delivered to the highest standards of cleanliness and operational readiness.

One Cluster. Two Distinctive Culinary Worlds. One Uncompromising Standard of Cleanliness.

Why This Role Matters

Cleanliness is the foundation of culinary excellence. As Cluster Chief Steward, you will oversee all stewarding operations, ensuring kitchens, storage areas, dishwashing systems, and back‑of‑house spaces operate efficiently, safely, and in full compliance with brand and regulatory standards.

You will be responsible for enabling culinary and service teams to perform at their best by ensuring the right tools, cleanliness standards, and operational systems are always in place.

This is a unique opportunity to shape stewarding excellence across two properties and set benchmarks for operational hygiene in Dubai’s luxury and lifestyle hospitality sector.

Be the Operational Backbone Behind Culinary Excellence

You will lead, train, and empower stewarding teams across both properties while working closely with Culinary, Restaurants & Bars, Engineering, and Hygiene teams. From restaurant service support and banquet operations to kitchen sanitation, waste management, and equipment readiness, you will ensure every back‑of‑house operation supports seamless guest‑facing experiences.

What We’ll Support You to Do

• Drive Stewarding Excellence & Compliance: Ensure the highest standards of hygiene, sanitation, and kitchen operational support
• Build High‑Performing Stewarding Teams: Recruit, train, and develop skilled stewarding professionals
• Enable Culinary Operations: Ensure kitchens and service areas are fully equipped, clean, and operationally efficient

The Gig

Reporting to the Cluster Director of Culinary, the Cluster Chief Steward will oversee all stewarding operations for InterContinental Residences Dubai Business Bay and Kimpton Sevn Dubai.

• The Opportunity: Lead stewarding excellence across two distinct hospitality brands
• The Strategy: Ensure operational hygiene, efficiency, and compliance across all culinary environments
• The Impact: Create the operational foundation that enables world‑class dining experiences

Your Day‑to‑Day

No two days are the same; your responsibilities will span a range of operational and leadership activities, including but not limited to:

• Develop and implement cluster‑wide stewarding SOPs and hygiene standards
• Ensure compliance with HACCP, food safety, and local regulatory requirements
• Conduct regular audits of kitchens, storage areas, and back‑of‑house spaces
• Maintain cleanliness benchmarks aligned with brand standards

Operational Excellence

• Oversee daily stewarding operations across restaurants, bars, banquets, and IRD
• Ensure dishwashing systems, waste management, and cleaning schedules run efficiently
• Monitor chemical usage, equipment maintenance, and inventory of stewarding supplies
• Support kitchen readiness for service periods and peak demand
• Lead, coach, and develop stewarding teams across both properties
• Build a culture of discipline, accountability, and pride in operational excellence
• Conduct training on hygiene, safety, and equipment handling
• Ensure adequate staffing and scheduling to support operations

Support to Culinary & Service Teams

• Work closely with chefs and F&B leaders to ensure operational readiness
• Provide support for banquets, events, and high‑volume service periods
• Ensure timely availability of clean equipment, utensils, and service ware
• Resolve operational challenges impacting kitchen efficiency

Pre‑Opening Stewarding Excellence (Kimpton Sevn Dubai)

• Recruit and train stewarding team for pre‑opening operations
• Set up stewarding systems, workflows, and SOPs for launch readiness
• Ensure kitchen and BOH spaces are operationally ready prior to opening
• Support pre‑opening trial operations and mock service runs
• Manage stewarding labor budgets and operational costs
• Control chemical, cleaning supply, and equipment expenses
• Optimize resource utilization and reduce waste

Cross‑Functional Collaboration

• Partner with Culinary, Engineering, Hygiene, and F&B operations teams
• Ensure alignment on kitchen design, workflow, and operational efficiency
• Support audits, inspections, and compliance reporting

What Success Looks Like

• Consistently high hygiene and sanitation standards across all BOH areas
• Fully operational, efficient, and well‑maintained stewarding systems
• Strong, trained, and motivated stewarding teams
• Successful pre‑opening stewarding setup at Kimpton Sevn Dubai
• Seamless support to culinary and service operations across the cluster

Who This Role Is Perfect For

• A disciplined, detail‑oriented stewarding or hygiene operations leader
• Experienced in multi‑outlet or multi‑property hospitality environments
• Strong in team leadership, training, and operational systems
• Passionate about hygiene, safety, and operational excellence
• Energized by pre‑opening and high‑performance environments

What We Need From You

Education

• Diploma or Bachelor’s degree in Hospitality Management or related field preferred

Experience

• 8–12 years of progressive stewarding or kitchen operations experience in luxury hotels
• Experience in multi‑outlet or cluster operations strongly preferred
• Pre‑opening experience highly desirable
• Strong knowledge of HACCP and hygiene compliance standards

Personal Attributes

• Highly organized, disciplined, and detail‑focused
• Strong leadership and team development skills
• Operationally hands‑on and solution‑oriented
• Committed to cleanliness, safety, and efficiency
• Collaborative and calm under pressure

What You Can Expect from Us

We invest in you through competitive compensation, global travel privileges, and meaningful career growth opportunities within one of the world’s most respected hospitality groups.

We are proud to be an equal opportunity employer. We are committed to providing fair and inclusive employment opportunities to all colleagues and applicants, regardless of race, colour, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, marital or family status, veteran status, or any other protected characteristic under applicable law.