Waiter/ Waitress
Full-time
AccorHotel
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Job Description
Novotel & Ibis Abu Dhabi Gate Hotels
We are seeking a dynamic and talented Waiter/Waitress to join our team in the hotel industry in the UAE. The Waiter/Waitress will be responsible to the following key job responsibilities:
- To report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
- The ability to gather and transport all supplies needed for the set‑up of a function
- Perform side duties (checklist)
- Report to manager any kinds of deviation from set standard and procedures.
- Ensure that all operating equipment is maintained.
- Ensure that all service and storage areas are kept safe, clean and locked.
- To report any complaints, incidents or any other irregularities to the management.
- Help implement work simplification and necessary changes.
- To be punctual at all times.
- To ensure that guests receive the attention they require.
- To professionally behave with other members of staff, managers and directors.
- Attend to guest needs, complaints and/or on-site requests and changes in a courteous and helpful manner.
- Set up and unset function rooms, including table setting, according to established standards.
- Perform the functions of cashiering and dispensing of beverages, as assigned by Banquet Management.
- Comply with hotel and department policies and procedures at all times.
- Deliver Food and Beverages service of high standard and in accordance with departmental standards and procedures.
- Communicates to his/her superior any difficulties, guest comments and other relevant information.
- Establish and maintain effective employee working relationship.
- Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operations, as they affect the areas of responsibility..
- Carry out any other duties as and when assigned by the Management of the Hotel.
- Assist other Food & Beverage Outlets in their operations within peak times when needed.
Qualifications
- Average reading, writing and oral proficiency in the English language
- Must be well presented and professionally groomed at all times
- Good communication and customer contact skills; good problem resolution skills
- Basic F&B product knowledge
- Good interpersonal skills and self-confident
- Guest oriented and service minded, with attention to quality
- Team player with strong interpersonal skills and attention to detail
Additional Information
Experience is an asset
Prior experience working with related system
Strong interpersonal and problem-solving abilities
Fluency in Arabic & English, Additional Language is an added advantage.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Vacancy posted 1 day ago
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