Cluster Director eCommerce & Distribution

Why this job exists
The scope of this job is to ensure we are competitively represented on our brand and
product on all Digital channels Online or Digital media. This role will serve the needs of the
business our guests and our colleagues by developing and implementing key distribution
and eCommerce strategies to optimize all the distribution channels and digital advertising
channels.

• To serve the growing needs of the business and individual hotels by:
• Assist Minors Hotels long-term Digital Strategy in line with corporate initiatives.
• Ensuring optimal content of Minor Hotels and or properties as designated in all relevant
• electronic distribution channels.
• Assisting in establishing best practices to manage Online Travel Agents.
• Coordinating partner agencies the execution of all eCommerce activities and assisting with
• regional marketing strategies.
• Developing and optimizing the online content to maximise ranking/visibility of the
• property on various search engines and channels and .
• To conduct the feasibility study ROI and to suggest ways of improving ranking and revenue
• generation over e-channels.
• Measuring analyzing and reporting eCommerce performances and suggesting tactics
• improvements and new activities.
• At Minor Hotel Group we are proud to represent our hotel and our country to guests from all over the world.

Key Duties and Responsibilities

Electronic Distribution

• To implement Minor Hotels long-term Electronic Distribution Strategy working in line with corporate/regional guidelines.
• To implement the global and regional strategy for online travel agents to represent hotels and to implement SOPs for various International & Regional Online Travel Agents covering commercial terms top source and guest geography markets content management procedures billing & payment information etc plus tracking procedures and connectivity issues.
• To monitor and report on the hotels effective use of electronic distribution tools and procedures in areas of business intelligence to maximize the competitive advantage in the marketplace.
• Manage the channel manager and the interfacing of new channels in conjunction with the revenue and reservations team.

E-Commerce

• Coordinate the development of e-Commerce tactics for the property in line with corporate guidelines including SEO SEM campaign preparation and analysis. Advise hotel and measure and report on results.
• Implement best practice rules to optimize content (images content links and accurate translations) relevancy accuracy and performance on website and work with the Marketing & Communications team on corrective actions.
• Support the website functionality for the development and sending of consumer and trade emailing or RFP and make sure all functionalities are working properly and test the response.
• Develop measure and optimize ROI on new traffic generating channels.

Qualifications :

• Bachelors Degree in Business Administration Marketing eCommerce Hospitality Management or a related field.
• 812 years of progressive experience in eCommerce digital marketing or distribution in hospitality travel or a similar industry
• 35 years in a senior leadership or multi-property role (for cluster positions).
• Experience with channel management OTA platforms (e.g. Expedia) and revenue management systems.
• Proven track record of driving online revenue growth and managing digital performance metrics.

Additional Information :

Collaboration:

• They can plan and prioritise work to achieve targets and
• deadlines
• They can effectively support and supervise other members of the department to
• achieve business results.
• They have a proven ability to negotiate to achieve a desired outcome.
• They have a proven ability to communicate effectively and professionally using
• written and spoken English.
• They are highly financially literate and proficient in business financials

Delivering Results:

• They are committed to meeting and exceeding all performance standards
• They constantly look to develop their professional skills and abilities
• They perform job tasks in line with established policies and procedures. They
• Always try to provide a top-quality experience to all our guests.

Remote Work :

No

Employment Type :

Full-time