Ecommerce Trade Manager - Level Shoes

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

What you'll be doing

The Trade Manager owns the commercial performance of the Ecommerce business across the GCC. The Trade Manager leads all trade planning, budgeting, and forecasting across markets and zones, drives sustainable growth, protects margin, and ensures every commercial moment is planned, executed, and optimised.

The Trade Manager works cross-functionally across the business and leads one direct report. Combining strategy with hands-on execution, the role requires strong commercial instinct, a proactive trade mindset, and the ability to influence and align teams. This is a fast-paced, high-growth environment that demands commercial instinct, operational rigour, and the ambition to constantly push the business forward.

  Trade Strategy, Performance & Budgeting

• Own and drive ecommerce sales and gross margin targets across all GCC markets; monitor performance closely and react to risks and opportunities quickly.

• Monitor the full ecommerce funnel — from on-site behaviour through to operational performance

• Identifying gaps and putting in place actions to maximise performance across all stages.

• Own the ecommerce budgeting and forecasting process across all GCC markets, zones, and departments, ensuring cross-functional alignment at every level.

• Lead the weekly trade meeting, ensuring structured updates, clear actions, and accountability; maintain a consistent commercial rhythm and proactively flag performance issues and opportunities.

• Stay close to market trends and competitor activity to keep the business reactive and commercially agile.

Promotional & Digital Communications Calendar

• Own the promotional calendar end-to-end across all key trading moments, new season drops, and markdown periods, ensuring every moment is commercially planned, aligned, and well executed

• Drive the digital communications and homepage calendar to ensure commercial relevance and maximum impact across all markets.

Commercial Projects & Innovation

• Identify and lead commercial projects and initiatives that drive incremental revenue or strengthen the trade model.

• Work with digital, tech, and product teams to identify and deliver site improvements with a clear commercial impact.

Cross-Functional Collaboration & Team

• Embed a strong trade mindset across the wider ecommerce function — ensuring every team understands the commercial priorities, is focused on performance, and contributes proactively to driving the business forward.

• Build strong relationships across functions, driving alignment and shared ownership of commercial outcomes.

• Manage and develop one direct report, fostering commercial thinking and ownership of trade initiatives.

What you’ll need to succeed

•  7+ years of ecommerce experience with direct ownership of trade performance, budgets, and commercial results.

• Background in retail, ideally in a multi-branded or premium environment, with a strong understanding of the product, customer, and commercial dynamics that come with it.

• Strong financial acumen — comfortable with P&L, forecasting, and margin management.

• Highly analytical with the ability to translate data into clear commercial decisions and actions.

• Commercially driven and action-oriented — equally comfortable at a strategic level and in the day-to-day detail.

• Strong relationship-builder, able to earn trust quickly across functions and levels, and maintain effective collaboration in a fast-moving environment.

• Confident influencer — able to drive alignment, challenge constructively, and move teams to action

• Comfortable operating at pace in a high-growth, multibrand environment.

What we can offer you

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.