Remote Banker

Description

Role : Remote Banker
Location : Abu Dhabi

• Processing of teller Service transactions such as cash deposits & cash withdrawals cheque withdrawals and accounts transfer. in line with operational policies & procedures via ITM Machine.
• Deliver customer experience
• Handling additional Task/ assignment.
• Reporting Machine/Applications errors and Cash disputes.
• Checking ITM balance & available denominations
• Ensure effective productivity (Availability Number of transactions avoid operational loss).
• Handle inbound calls according to procedures guidelines and schedules set by organization.
• Escalate customer queries and dispute as necessary.
• Explain ITM services and answer all the customers questions related to ITM services
• Polite and courteous when dealing with customers all the time.
• Tasks to be performed as per defined format
• Meet or exceed the daily weekly and monthly targets set by the Management.
• Proactively cross sell the various bank products to customers or caller that qualify
• Adherence to all ADIB policies ADIB code of ethics and customer protection regulation Job Conditions: - Required to work on shifts - Required to work extra hours when needed (During Peak hours /Days) - On going self-development and enhance competence.
  

Specialist Skills / Technical Knowledge Required for this role:

• General knowledge of ADIBs Institutional & Retail Banking products & services.
• Knowledge of ADIBs Operational Policies & Procedures.
• Knowledge of UAE banking practices regulations & risks.
• Good Knowledge of Anit Money laundering regulations issued by UAE Central Bank and other Regulatory advisors.
• General awareness of competitors in the local market.
• Good knowledge of Cross Selling skills.
• Good personal audio Video communication skills.
• Team player.
• Taking ownership and having a good judgement for problem handling.