Sales Manager, Europe - Leisure

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles The Palm

Opened in 2021 on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.

More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.

Job Description

We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a Sales Manager, Europe – Leisure . Reporting to the Assistant Director of Sales/Director of Sales, this role is responsible for managing and developing leisure accounts across European markets by monitoring production, analyzing market trends, identifying new business opportunities, and implementing targeted sales strategies to drive revenue growth and increase market share. The role also involves building and maintaining strong, long-term relationships with key leisure accounts, tour operators, travel agencies, wholesalers, and strategic partners across Europe to support account development, strengthen client engagement, and maximize business conversion.

At Raffles, the Sales Manager, Europe – Leisure plays an important role in expanding our presence across European markets and building lasting partnerships that drive business growth. This role requires a proactive, commercially minded, and relationship-focused professional who can identify new opportunities, nurture existing accounts, and develop effective sales strategies to maximize revenue. Through strong market knowledge, strategic planning, and a commitment to excellence, the Sales Manager will contribute to the continued success of Raffles The Palm while upholding the exceptional service standards and elegance that define the Raffles experience.

KEY ROLES & RESPONSIBILITIES

FINANCIAL :

• To assist during preparation of the yearly revenue & expense budget.
• To actively contribute to the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.

ADMINISTRATIVE :

• To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports and monthly reports to the DOS.
• To participate in preparing the sales action plans, attend sales meetings; develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres. 
• To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month.

OPERATIONAL :

• To respond to all inquiries within 24 hours.
• To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.
• To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them.
• To follow up on lost business and bring information about them to the knowledge of the department superior.
• To negotiate with all customers and send out offers/contracts regarding individual and group business.
• To contribute to following the conversion ratio of the Group Department.
• To be aware of all market trends and share it to team so that a collective action can be implemented.
• To plan and arrange business trips to expand market awareness of the brand in key source markets.
• To attend the international fairs, roadshows maintain and build strong relations during these events.
• To consistently interact with key clients focusing on high profile guests.
• To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report.  
• To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.
• To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.
• To assist Credit Department in following up all outstanding balances of accounts in a timely manner.
• To come prepared on weekly Sales and Revenue meetings
• To build and maintain good relations with all Accor Regional and Global Sales Offices.
• To be aware of all fire, health, safety, emergency and security procedures in the hotel.
• To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time.
• To adhere to the Department and Hotel’s standard operating procedures (SOP’s)
• To ensure strict confidentiality of information in the Department and Hotel.
• To carry out duties, projects and other assignments as required by DOS.

Qualifications

• Minimum 3 years’ experience in a sales position, preferably at an international 5-star hotel
• Degree/Diploma in Hotel Management / Business Administration
• Strong knowledge of Opera & Microsoft Office
• Understands the local culture and have worked in the region
• Fluency in German and/or French written & spoken is a required
• Fluency in English and other languages, written and spoken, is preferred

PERSONAL ATTRIBUTES

• Good understanding of luxury market
• Good understanding of all hotel departments
• Professional sales and presentation skills
• Must have strong interpersonal skills with attention to details
• Strong written and verbal communication skills
• A team player with a positive attitude
• Strategic thinking combined with the ability to move strategy to action
• Problem solving skills
• Managerial / Leadership skills
• Self-motivated, creative and confident, with a highly energetic personality
• Creative, independent, and manages stress gracefully
• Ability to meet deadlines consistently
• Pro-active and taking initiative
• Must be organized and ability to work and follow systems and procedures
• Must be adaptable to change of strategy, ideas, systems etc.
• Must be guest service oriented
• Proficiency in organizational planning with the ability to multi-task

AND ABOVE ALL

• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Additional Information

Additional Information

Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.