QA Engineer - Salesforce & AI Systems
ConfidencEway
This is a remote position.
We are looking for a QA Engineer to help us maintain the quality and reliability of our Salesforce environment as well as our AI-powered products, including chatbots and agent AI systems.
Key Responsibilities
Design and execute test cases for Salesforce configurations, customizations, and third-party integrations (ERP SAP..)
Evaluate AI chatbots and agent AI systems for accuracy, consistency, and appropriate handling of edge cases and failures
Assess multi-step, multi-tool AI workflows to confirm agents behave as intended across an entire task, not just a single response
Conduct functional, regression, integration, and user acceptance testing across web and API layers
Identify, document, troubleshoot, finding root cause and track defects, working closely with the development team through to resolution
Maintain clear and thorough test documentation for both conventional features and AI-driven functionality
Support automation testing initiatives where relevant, or help establish them if they do not yet exist
Work with product and engineering teams to translate requirements into meaningful test coverage
Requirements
2–5 years of professional experience in quality assurance or software testing
Practical experience testing Salesforce, including workflows, custom objects, or integrations
Experience testing AI chatbots, conversational AI, or agent AI systems
Solid grounding in QA fundamentals, including test case design and defect lifecycle management
Ability to test systems where outcomes are not always fixed or fully predictable
Strong written communication skills, particularly when explaining AI behavior to non-technical stakeholders
Ability to work independently and reliably in a remote setting
Preferred Qualifications
Experience with automation testing tools such as Selenium, Playwright, or Cypress
Familiarity with API testing tools such as Postman
Exposure to prompt evaluation or LLM output assessment methods
Relevant Salesforce certifications
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