Enterprise OMD Coordinator
Full-time
XAD Technologies
Role Overview:
We are seeking a detailoriented and proactive Order Management Specialist with a strong background in the Telecom/ISP industry. The ideal candidate will have experience coordinating service delivery and migrations managing customer communications and ensuring SLA adherence across complex telecom projects.
Key Responsibilities:
- Manage and execute customer orders related to telecom services (Voice Data IP etc.) from initiation to completion.
- Coordinate with internal teams (engineering provisioning activation NOC) and external vendors to ensure smooth order delivery.
- Ensure all migrations and service requests are completed within the defined SLAs and with minimal service disruption.
- Act as a single point of contact for the customer during the order lifecycle providing timely updates and issue resolution.
- Prepare and maintain accurate documentation and reports on order status exceptions and escalations.
- Support the development and continuous improvement of order management processes and workflows.
- Conduct followups and ensure proper closure of customer service requests and projects.
- Participate in customer calls and bridge meetings during service transitions or escalations.
- Ensure proper utilization of tools like Microsoft SharePoint and MS Office for tracking documentation and reporting.
Requirements & Qualifications:
- Minimum 3 years of experience in the Telecom/ISP industry specifically in Order Management or Service Delivery roles.
- Basic knowledge of telecom technologies and networking concepts (e.g. IP WAN/LAN broadband MPLS).
- Excellent written and verbal communication skills with a strong ability to manage client expectations and internal coordination.
- Strong coordination and project management skills to oversee order lifecycle and interdepartmental workflows.
- Proficient in Microsoft Office Suite (Excel PowerPoint Word Outlook).
- Working knowledge of Microsoft SharePoint for documentation and task tracking.
- Ability to work in a fastpaced 24x7 operational environment including night shifts .
- Highly organized with attention to detail and the ability to handle multiple orders simultaneously.
- Strong analytical and problemsolving skills with a customerfirst approach.
Vacancy posted 1 day ago
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