Housekeeping Shift Leader

As a Housekeeping Shift Leader, you play a crucial role in ensuring the cleanliness and orderliness of guestrooms, public areas, and back-of-house spaces. Your responsibilities include overseeing the housekeeping team, implementing cleaning schedules, and maintaining high standards. You lead by example, fostering a positive and efficient work environment, while actively contributing to the overall guest satisfaction and operational excellence of the hotel.

Key Job Responsibilities:

• Organize and assign daily tasks to Housekeeping Attendants, ensuring efficient service on guest floors.

• Provide necessary resources, such as keys and supplies, to Housekeeping Attendants for their daily tasks.

• Handle guest requests and complaints with care, ensuring effective resolution to enhance guest satisfaction.

• Inspect guest rooms regularly, ensuring cleanliness and adherence to the hotel's quality assurance standards.

• Monitor room status and communicate effectively with the Front Office Department for efficient operations.

• Report damaged items and broken equipment to the Engineering Department and follow set procedures for lost and found items.

• Order Housekeeping supplies on time and manage inventory procedures to maintain sufficient stock levels.

• Evaluate Housekeeping Attendant performance, providing feedback and reporting any issues to the Assistant Executive Housekeeper / Assistant Housekeeping Manager.

• Train Room Attendants on Standards of Performance (SOPs) to maintain desired performance levels and uphold quality assurance standards.

• Uphold environmental, health, and safety standards in alignment with organizational policies.

• Adhere to the company’s environmental, health, and safety procedures and policies.