Spa Supervisor

Description

POSITION SUMMARY

Advise employees on in-house groups policy changes or other pertinent information. Ensure consistency in services provided across providers. Provide massage services to guests using props and/or products. Promote sell and answer questions about spa/salon services. Ensure guest comfort and safety throughout service. Maintain cleanliness of tools workstation and/or treatment room throughout shift and secure supplies and equipment at the end of each shift. Check computer for updates and changes to schedule and inform providers of last-minute changes. Complete requisitions stock organize and dispense products and supplies. Inspect work areas and tools/equipment to ensure conformance to company standards. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area.

Assist management in hiring training scheduling counseling and motivating and coaching employees; serve as a role model. Report accidents injuries and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period of time; grasp turn and manipulate objects of varying size and weight. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: Technical Trade or Vocational School Degree.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: Less than 1-year supervisory experience.

REQUIRED QUALIFICATIONS

License or Certification: National Massage Certification

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager