[Hiring] Senior Guest Relations & Patient Experience Executive Dubai UAE

Position : Senior Guest Relations & Patient Experience Executive

Date Posted : 2 June 2026

Industry : Healthcare / Wellness / Luxury Hospitality

Employment Type: Full Time

Experience : Experience in Luxury Hospitality, Premium Guest Relations, Concierge Services, Private Aviation, Luxury Resorts, or High-End Wellness/Aesthetic Clinics Required

Qualification : Bachelor’s Degree, Diploma, or Equivalent Hospitality/Customer Service Qualification Preferred

Salary : AED 5000 to 10000 (estimated)

Location : Dubai, United Arab Emirates

Company : AEON Clinic

Description:

AEON Clinic is seeking a highly professional Senior Guest Relations & Patient Experience Executive to join its luxury longevity and regenerative wellness clinic located at Atlantis The Royal, Dubai.

This opportunity is ideal for candidates with a strong background in luxury hospitality who understand the importance of discretion, personalized service, attention to detail, and creating exceptional guest experiences. The role focuses on ensuring every patient receives a seamless and memorable journey from their initial inquiry through treatment and aftercare.

The successful candidate will play a key role in delivering premium service standards while building meaningful relationships with patients and maintaining the elevated experience expected within a world-class wellness environment.

Key Responsibilities:

• Deliver exceptional guest and patient experiences throughout every stage of the patient journey

• Coordinate appointments, arrivals, and follow-up communications with professionalism and efficiency

• Anticipate patient needs and provide personalized support to enhance satisfaction

• Maintain the highest standards of discretion, confidentiality, and customer care

• Collaborate with clinical and administrative teams to ensure smooth daily operations

• Support aftercare communication and ongoing patient engagement initiatives

Requirements:

• Previous experience in luxury hotels, resorts, private aviation, concierge services, or premium guest relations roles

• Strong interpersonal and communication skills with a customer-first approach

• Ability to manage high-profile clients with professionalism and discretion

• Excellent organizational and multitasking abilities

• Strong knowledge of:

• Luxury hospitality service standards

• Guest relations and concierge operations

• Patient experience management

• Customer relationship building

• Professional communication and client care

Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.

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