Team Leader Variable Channels (Outsource)

Description

Role : Team Leader - Variable Channels
Location : Abu Dhabi

Managing a Team and ensure that overall responsibilities are achieved while projecting the warm image of ADIB increase banks visibility in the Financial Market Developing new strategies for the business for the respective area and build suitable plans to increase the business

Key Accountabilities of the role

1. Main Responsibilities:
   1. To ensure that the set target and are met/exceeded on time
   2. Ensure Team fully adhere with ADIB policy and procedure on day to day business management
   3. Ensure adequate leave plan for the team and execution of the same effectively
2. Daily/Weekly Responsibilities:
   1. Ensure business proposed/booked under ADIB policy and procedure with Sharia compliances
   2. Monitor day to day activities of IFEs and ensure appropriate business management/control in place
   3. Coach Team on date to date business activities guide to achieve monthly goals
   4. Review and recommend standard credit application and ensure authenticity of the critical documents (MRF identification documents Banks statement etc.)
   5. Updates the leads status on time please ensure status update before leaving your desk for the day
   6. Ensure the daily attendance if there is regular absenteeism then escalate to SM
   7. Ensure disbursement files are in order prior forwarding the file to RFO by cross checking customers original documents against copies. Files must be sent to RFO immediately or within next 1 working day
   8. To ensure proper handover of all customer related files/documents prior to staffs leaver starts/or event of resignation/termination and arrange proper follow-up/closing of each cases
   9. Handle customer complaint directly should not let IFEs handle complaints directly at any point
   10. Ensure all IFEs are aware of products policies & promotions of ADIB and keep on update them on changes
   11. Open business channels for IFEs by visiting potential employers/high new worth customer and can be introduce to IFEs
3. Monthly Responsibilities:
   1. Motivate high achievers by recognize then in team meeting also provide opportunity to other staff to grab top position by creating healthy inter team competition
   2. Recognize staff training requirement while evaluating their monthly performance
   3. Arrange IFE training/coaching based on recognized area of weakness and maintain track escalate SM if in case of hopeless
   4. Recommend disciplinary action for those shows no improvements
   5. Support SM on Al Khair STL/Settlement/Clearance/STL based on calls
   6. Visit 2 ministries/Departments/Listed companies and provide report to Business visit Report to SM
4. Annual Responsibilities:
   1. Conduct annual appraisal and recommend staff recognition

Specialist Skills / Technical Knowledge Required for this role:

• Familiarity with Core Banking and Application sourcing systems
• Outlook/Email/HR system exposure
• Educational Qualification:
  • Preferably graduate. Diploma/High school based on work experience/exposure.