Software Engineer - Operations Support

Job Purpose

We are looking for a Software Engineer – Operations Support who will be responsible for application support, issue investigation, and minor development/enhancements across web and mobile platforms. The role requires strong troubleshooting skills, hands‑on SQL Server experience, and working knowledge of full‑stack development.

Key Responsibilities

• Provide L2/L3 application support for production systems across web and mobile applications
• Investigate, analyze, and resolve incidents, service requests, and defects within defined SLAs
• Perform root cause analysis (RCA) and provide permanent fixes where applicable
• Work closely with business, QA, and development teams to resolve operational issues
• Execute minor enhancements, bug fixes, and configuration changes in existing applications
• Write and optimize SQL Server queries, stored procedures, and scripts for data analysis and fixes
• Monitor application health, logs, jobs, and integrations
• Support deployments, hotfixes, and post‑release validations
• Prepare operational documentation, SOPs, and incident reports

Job Specifications

• Proficiency in frontend technologies: HTML5, CSS3, JavaScript, and modern frontend frameworks (React, Angular, Vue.js).
• Strong backend development skills in at least one programming language (Node.js, Python, Ruby, Java, or PHP).
• Experience with backend frameworks (e.g., Express.js, Django, Ruby on Rails, Spring Boot, Laravel) and databases (relational and NoSQL).
• Solid understanding of RESTful and GraphQL API design principles.
• Version control using Git.
• Problem‑solving ability and self‑driven learning.
• Strong communication and collaboration skills.
• Mentoring and leadership skills.

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