Waiter / Waitress - Pool & Beach

Company Description

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning  Banyan Tree ,  Angsana ,  Cassia ,  Dhawa and  Laguna , and the highly anticipated new brands of  Homm ,  Garrya , Folio, and two new Banyan Tree brand extensions -  Escape and  Veya .
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Job Description

Role Overview

As a Pool & Beach Waiter/Waitress at Banyan Tree Dubai, you are responsible for delivering exceptional, intuitive service in an outdoor luxury leisure environment. You will ensure guests enjoy a seamless, relaxed, and personalised experience while maintaining the highest standards of service, safety, and attention to detail.

You will be an ambassador of the Banyan Tree brand, combining warm hospitality with efficiency in a dynamic pool and beach setting.

Key Responsibilities

Guest Experience

• Welcome guests warmly and provide attentive poolside and beach service.
• Take and deliver food & beverage orders accurately and efficiently.
• Anticipate guest needs, including hydration, comfort, and shade preferences.
• Provide personalised service, building rapport with guests throughout their stay.
• Handle guest requests and feedback promptly and professionally.

Pool & Beach Service Operations

• Set up and maintain sunbeds, umbrellas, towels, and service stations according to brand standards.
• Ensure pool and beach areas are clean, organised, and visually presentable at all times.
• Monitor guest areas regularly to ensure timely service and guest comfort.
• Ensure proper coordination of orders with kitchen and bar teams.
• Assist with towel distribution and cabana service where applicable.

Food & Beverage Service

• Present menus, explain offerings, and confidently recommend items.
• Ensure accurate order taking and timely delivery of food and beverages.
• Maintain strong knowledge of menu items, allergens, and daily specials.
• Support upselling of beverages, refreshments, and in-room/poolside offerings.

Health, Safety & Compliance

• Ensure compliance with all pool safety regulations and hygiene standards.
• Monitor guest safety and escalate concerns where necessary (e.g., heat exposure, safety risks).
• Maintain cleanliness of service equipment and surrounding areas.
• Follow all HACCP and food safety standards.

Teamwork & Coordination

• Work closely with kitchen, bar, and pool attendants to ensure smooth service flow.
• Support colleagues during peak periods and maintain team efficiency.
• Participate in daily briefings and follow operational instructions from supervisors.

Qualifications

Qualifications & Experience

• Previous experience as a waiter/waitress in a luxury hotel, beach club, or resort environment preferred.
• Experience in outdoor, high-volume service environments is an advantage.
• Strong knowledge of food & beverage service standards.
• Excellent spoken English; additional languages are a plus.
• Physically fit and comfortable working in outdoor, warm-weather conditions.

Competencies

• Strong guest focus and service excellence mindset
• High energy and resilience in outdoor environments
• Excellent communication and interpersonal skills
• Attention to detail and cleanliness standards
• Ability to work under pressure in a fast-paced setting
• Team-oriented with a proactive attitude
• Adaptability and flexibility

Additional Information

Why Join Us:  At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.