E-Business Merchandiser (UAE Nationals only)

POSITION SNAPSHOT

Company: Nespresso UAE LLC

Location: Dubai UAE

Grade: KGEN

POSITION SUMMARY

The E-Commerce Merchandiser at Nespresso UAE will be responsible for managing and optimizing our digital boutiques (website and app) to deliver strong sales growth and best-in-class customer experiences. This includes executing product launches campaigns and promotions; overseeing stock management; managing BAU tickets with the development agency; and ensuring effective onsite SEO and merchandising.

The role also supports the B2B website project and collaborates closely with cross-functional teams (Marketing CRM Supply Chain Trade Finance and CRC) to ensure smooth operations and timely campaign delivery. Additionally the E-Commerce Merchandiser will design engaging customer journeys leverage CRM insights and analytics for A/B testing and continuously improve acquisition conversion and satisfaction across all online touchpoints.

A DAY IN THE LIFE

Own the Day-to-Day Running of Digital Boutiques

• Manage and execute optimal inventory supply for B2C and B2B products based on weeks cover targets.
• Handle BAU tickets for onsite issues coordinating with the development agency to ensure timely resolution.
• Execute promotions product launches and campaign refreshes in close collaboration with the Marketing team.
• Oversee PLP merchandising including uploading banners creating product pages and building category/brand pages for B2B and B2C.
• Manage recommendation engines and onsite search optimization.
• Define and run A/B test hypotheses to improve acquisition sales and customer satisfaction.
• Liaise with merchandising operations and customer service to improve efficiencies and elevate the customer journey.
• Coordinate SEO activities with the agency.
• Develop the Professional/OOH boutique online experience ensuring a best-in-class journey for B2B clients.
• Track and support e-commerce KPIs such as sales new member acquisition average basket size and conversion rates.
• Analyze category performance to evaluate merchandising effectiveness sell-through and product opportunities.

Develop Digital Channel Performance

• Monitor stock sell-through and channel performance versus targets.
• Work with development agency on BAU issues.
• Ensure all new products and campaigns are launched on time and aligned with global standards.

Ensure Compliance

• Pre-align validate and plan all activities with local and HQ stakeholders.
• Ensure all content T&Cs and activities comply with local laws and Nestlé Nespresso guidelines.
• Log monitor and escalate technical issues according to company standards.

Contribute to eBusiness Excellence

• Actively participate in UAE market sales operations meetings offering insights and recommendations.
• Share best practices and monitor competitive solutions to enhance the digital experience.
• Keep track of local eCommerce standards and innovations to ensure Nespresso remains ahead of the market.

What will make you successful

• Education : Bachelors degree in a relevant field (e.g. Business Marketing E-Commerce or related disciplines).
• Professional Experience & Skills : Minimum of 3 years experience in e-commerce merchandising or a similar role.
• Must have hands-on expertise with e-commerce platforms specifically Magento .
• Strong knowledge of analytical tools for performance measurement with the ability to identify improvements and drive innovation.
• Advanced proficiency in Microsoft Excel for reporting and analysis.
• Solid understanding of e-commerce UX content management and development projects with intuitive knowledge of how users interact and shop online.
• Excellent analytical and problem-solving skills with the ability to translate data into actionable commercial objectives.
• Fluency in English is a must.
• Must be a UAE National with family book.