Account Manager - Home Cleaning

Account Manager — Home Cleaning

Business Development  ·  Dubai, UAE  ·  Full-time, on-site

 

Why this role exists

Every day, thousands of cleaning professionals walk into Justlife customers' homes across the UAE. What happens in that 120 minutes — the training the professional received, the partner who employs them, the standards we hold — is the entire Justlife product. It is the single biggest reason a customer comes back, or doesn't.

This role owns both sides of that equation: bringing the right cleaning partners onto Justlife, and making them succeed once they are here. You will be the single point of accountability for the health of a portfolio of cleaning partners in the UAE — their growth, their quality, and the economics they deliver.

Your first 90 days

• Month 1 — Listen. Meet every partner in your portfolio in person. Ride along on at least 10 customer visits. Read the last six months of partner-side issues end to end. Know your portfolio cold.
• Month 2 — Diagnose. Diagnose the biggest drivers of quality and performance issues in your portfolio. Build a 90-day plan to fix them. Identify which partners are sub-scale and why.
• Month 3 — Move the numbers. Run your first Quarterly Business Review with your top three partners. Close one new partner who clears our quality and performance bar. Present your vertical's results in the leadership review.

What you will actually do, week to week

This role is execution-focused by design — a hybrid of hands-on operations and partner success. 

Partner performance management:

• Own a portfolio of cleaning service providers in the UAE as their single point of contact on the Justlife side.
• Track and review partner-level KPIs weekly, and run monthly business reviews against agreed performance commitments.
• Identify performance gaps early, escalate through defined thresholds, and follow through to resolution — sometimes that is a process change, sometimes it is a hard conversation.
• Coach partners on quality, scheduling, professional development, and pricing.
• Communicate platform changes, new process rollouts, and policy updates clearly and in advance.
• Be the human bridge between the partner and Operations, Quality, Finance, and Product when something goes wrong.

Supply operations:

• Identify and acquire new cleaning partners who can clear our quality and performance bar.
• Onboard new partners onto the Justlife platform and move them from signed to producing revenue in under 30 days.
• Own a quarterly pipeline of partner targets and report against it.
• Manage onboarding and offboarding of professionals within your partner portfolio, including documentation and system activation.
• Flag supply risks proactively and coordinate with the Fulfillment team on same-day resolutions.

Reporting and insights:

• Prepare weekly and monthly partner performance summaries for internal review by the line manager.
• Contribute to vertical-level reporting by ensuring your partner data is clean, up to date, and traceable.

Who we are looking for

You are probably a fit if you have done three of these four things:

• Managed a book of B2B partners, suppliers, or merchants and carried a number against them (3+ years).
• Closed new commercial deals end-to-end — sourced, negotiated, signed, onboarded.
• Worked with operations and quality data in a marketplace, on-demand, or services business.
• Can read a P&L, build a partner-level margin model in Excel, and explain unit economics to a non-finance audience.

You will thrive here if you are:

• Calm under operational pressure — partners call when something is broken.
• Comfortable having hard conversations about quality, on-time performance, and economics.
• Convinced, like we are, that home services deserve to be run with the rigor of a tech company.
• Operational Champion —open to variety of responsibilities as per business needs.
• Fluent in English. Arabic is a strong plus for partner conversations in the UAE.

A university degree is welcome but not required. What you have actually built and shipped matters more.

Who you will work with

You will join the Business Development team in Dubai, reporting to the Principal Category Manager. You will sit alongside and partner closely with our Fulfillment, Quality, Finance, and Product departments.

Why Justlife

We helped digitalize the home services industry in the UAE in 2015. Today we run the leading super app for home services in the GCC — 15 million bookings completed across 10+ cities, 25K+ service professionals, 200+ full-time team members across different locations.

The cleaning vertical is our oldest, largest, and most loved by customers. It is also the vertical with the most room to be made radically better — better partners, better professionals, better economics, better experience. That is the work.

We promise our customers stellar service, our partners a fair and valuable relationship, our professionals a better life, and our employees a place to be the best version of themselves. That is not a slogan. It is the bar.