Knowledge Management Specialist

We are seeking a proactive and organized Knowledge Management (KM) Specialist to lead the development organization and optimization of knowledge-sharing systems within our organization. The KM Specialist will play a key role in capturing institutional knowledge improving access to information and ensuring the smooth transfer of critical insights across teams to drive collaboration and innovation.

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Key Responsibilities:

• Develop and manage the companys knowledge management framework tools and best practices.

• Collect curate and maintain up-to-date content in knowledge bases wikis intranets or document repositories.

• Work with subject matter experts to capture institutional knowledge and convert it into easily accessible formats (e.g. SOPs guides FAQs).

• Promote knowledge-sharing culture by facilitating training onboarding programs and internal collaboration initiatives.

• Identify knowledge gaps and recommend content or systems improvements.

• Monitor and analyze KM system usage to improve efficiency and user experience.

• Ensure that all KM content complies with data governance privacy and security standards.

• Assist with change management and communication strategies related to knowledge initiatives.

• Provide support and training to users on KM tools and platforms.

Requirements:

• Bachelors degree in Information Science Communications Business or a related field.

• 2 years of experience in knowledge management content management learning & development or related areas.

• Proficiency with knowledge management platforms and tools (e.g. SharePoint Confluence Zendesk Notion etc.).

• Strong writing editing and documentation skills.

• Excellent organizational and analytical abilities.

• Ability to work cross-functionally with multiple departments and stakeholders.

• Comfortable managing large volumes of content and ensuring accuracy and consistency.

Preferred Qualifications:

• Experience in change management or organizational development.

• Familiarity with learning management systems (LMS) and content creation tools.

• Certification in knowledge management or information management is a plus (e.g. CKM KCS).