Waitress

Location: UAE
Reports to: Head Waiter / Section Head / Restaurant Manager (AGM)
Department: Front of House
Employment Type: Full-time

Role Overview

The Waitress is responsible for delivering attentive, professional, and efficient table service to ensure a consistently high-quality guest experience. As a core front-of-house role, the Waiter represents the brand on the floor and supports smooth service flow through strong product knowledge, accuracy, and teamwork.

Key Responsibilities

Service Delivery

• Welcome guests and provide attentive table service throughout the dining experience

• Take accurate food and beverage orders and enter them correctly into the POS

• Serve food and beverages promptly, ensuring correct presentation and timing

Guest Engagement

• Guide guests through menus and provide recommendations

• Monitor guest satisfaction and respond to requests efficiently

• Support upselling in line with service standards

Section & Team Support

• Maintain cleanliness and organization of assigned tables and service areas

• Coordinate with runners, kitchen, and bar teams to ensure smooth service

• Support colleagues to maintain service pace during busy periods

Standards & Compliance

• Follow hygiene, safety, and service SOPs at all times

• Maintain professional grooming and brand representation

• Support opening, closing, and side duties as required

KPIs & Success Metrics

• Guest satisfaction and service accuracy

• Speed and efficiency of service

• Table and section management

• Compliance with service standards

Candidate Requirements

• 1-3 years’ experience in a waiter or service role

• Strong communication and customer service skills

• Ability to work efficiently in a fast-paced environment

• Positive attitude and strong teamwork skills