Venue Technician
Full-time
Encore Global
Key Job Responsibilities
Equipment Operation
- Assist in cleaning testing maintaining prepping and repairing equipment prior to an event
- Drive Results - Ensures a flawlessly executed event through accurate and timely setup operation and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Do the Right Thing - Complies with all Company security and safety measures.
- Adhere to health and safety regulations and wear appropriate PPE.
- Report all health and safety issues to the HSE Manager or Project Manager onsite.
- At times the technicians will work as part of a team on larger scale projects.
Customer Service
- Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.
- Values People - Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/venue/client relationship.
Technical Ability
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
- Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
- Do the Right Thing - Understands company processes follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
- See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.
- Works with clients to finalise invoices.
Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change or additional tasks within scope of work may be assigned at any time with or without notice as necessitated by business demands.
Required Experience:
IC
Vacancy posted 1 day ago
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