Lobby Ambassador (Intern - Female Only)
Confidential
Additional Information Job Number 25076111 Job Category Management Development Programs/Interns Location Marriott Resort Palm Jumeirah Dubai, Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP Schedule Full Time Located Remotely N Position Type Non-Management Job Summary Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Core Work Activities ▪ Follow all company policies and procedures. ▪ Full compliance with all audit requirement including ISRA (International Summary Risk Assessment) and CSAT (Control Self-Assessment Tool). Greet/Escort Guests Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Guest Services Ensure proper coverage and execution throughout all zones of the lobby. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed. Understand and be knowledgeable about all Food & Beverage menu and service standards within the Social Business and Individual Zone. Operate the POS system as required and ring in and deliver food & beverage Deliver guest valet, packages and mail as well as other items required by guest. Perform basic technology troubleshooting for the guests on the items located throughout the zones. These items may include personal computers, media centers pc's, self service kiosks, printing capabilities, wireless access, business center services, etc. Apply knowledge of demographic area and proactively connect those demographic preferences by using GO-BOARD to its fullest capabilities. Respond to guest/resident requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Respond to special requests from guests/residents with unique needs. Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities. Assist with processing guest check-ins and ensuring pre-arrival planning program is in place and is enforced. Manage the Elite Arrival Experience working closely with the Rooms Controller ensuring all requests are met. Guest Relations Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust. Address guests' service needs in a professional, positive, and timely manner. Assist other employees to ensure proper coverage and prompt guest service. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Thank guests with genuine appreciation and provide a fond farewell. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Thank guests with genuine appreciation and provide a fond farewell. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Communication Speak to guests and co-workers using clear, appropriate and professional language. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Assists Management Serve as a departmental role model or mentor by working alongside fellow employees to perform technical or functional job duties. Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements. Coordinate tasks and work with other departments to ensure that the department runs efficiently. Working With Others Actively listen to and consider the concerns of other employees, responding appropriately and effectively. Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Physical Tasks Stand, sit, or walk for an extended period of time or for an entire work shift. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Maintain awareness of undesirable persons on property premises. Policies and Procedures Protect the privacy and security of guests and coworkers. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform Other Reasonable Job Duties As Requested. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of 'Wonderful Hospitality. Always.' by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Lobby Ambassador (Intern - Female Only) in Dubai vacancy
- Company Description SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella. Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences...
- Hotel The Lana - Dorchester Collection Division & Department Rooms - Bell Desk Job Title Lobby Host/Bellman - The Residences Contract Type Permanent Status Full time Position Overview We are not just a collection of hotels and residences...
- ...specializing in paint protection, vehicle enhancement, and aftercare services. As we continue to grow, we're expanding our Sales Ambassador Team and looking for passionate individuals who thrive in a high-performance, customer-focused environment. As a Detailing Sales...
- Waitresses (Female) Job Location : Dubai, UAE Job Details : • Candidates must have prior experience in Food & Beverage service, preferably in a 4-star or 5-star hotel. • A positive attitude, excellent customer service skills, and the ability to work in a team...
- ...with Auditor for audit engagement. Supervising the 2 accountants Budget Forecast and other adhoc report. Requirements Female Filipino or Indian's Accountants. Ideally Immediately available. Good command over English written and spoken Mandarin is...
- ...Discounted food & drink in all our restaurants and bars. Discounts for your friends and family. Unlimited career opportunities (Internationally and locally) Medical and Life insurance ~ Amazing support to ensure you have all the tools you require to complete your day...
- ...is looking for a highly motivated and guest-focused F&B Guest Ambassador to join the energetic and stylish team at La Piscina , the... ...smooth operations and consistent service delivery. Support internal communication around large bookings, special events, or high-profile...
- ...What is the Wiser Academy UAE? We’re looking for standout Emirati students to join our award-winning ambassador programme launching this October in the UAE, supporting the next generation of Emirati leaders. You’ll connect with major employers, build in-demand...
- ...visitors. Answer and direct phone calls and emails in a professional manner. Assist in the preparation and distribution of internal communications. Data Management: Maintain and update company databases and records. Ensure the accuracy and confidentiality...
- Position : Onboarding Ambassador Date posted : 2025-06-23 Industry : customer experience partner Employment type : Full Time Experience : 3 years Qualification : High School Diploma or GED. Location : Oak Brook, IL, United States, REMOTE Company...
- Butler (Female) Job Location : Dubai, UAE Job Details : • A proven track record of 2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality. • Excellent Customer Service...
- We are looking for a professional and reliable Female Driver to join our team immediately. Requirements: ✅ Valid UAE Driving License ✅ Good knowledge of Dubai roads ✅ Punctual, well-groomed, and responsible Job Type: Full-time
- Female Admin Staff Job Location : Dubai, UAE Requirements: • Immediate joiners will be given preference. • Only candidates with prior experience in the listed departments will be considered. • Female only
AED80000 - 90000 per month
...received a Western education or training. We Offer: - Competitive salary and benefits package. - Relocation assistance for international candidates. - Opportunities for professional growth and development. - Supportive and collaborative work environment....- ...Employment: Full Time Our client is looking for a highly motivated and professional Corporate Ambassador to join their team immediately. In this role, you will be responsible for representing their company, building strong relationships, and enhancing our brand presence...
- ...Bachelor’s degree in any discipline. ~ Candidates with experience in healthcare or academic sales will have an added advantage. ~ Female candidates on husband sponsorship are encouraged to apply. Salary & Benefits: ~ Competitive fixed salary + incentives on...
- Primary Responsibilities: Assist the organization to gain a better market share by identifying, recommending and implementing improved selling and marketing strategies. To plan, design and conduct appropriate marketing and selling strategies for individual properties...
- ...and system performance.Prepare reports for clients and regulatory authorities. Serve as the point of contact between clients, internal teams, and regulatory agencies, ensuring clear communication regarding maintenance schedules, inspections, and any issues that arise...
- ...Group is on the lookout for a passionate, creative, and driven intern to join our editorial team. As an intern, you’ll have the... ...social media efforts. Attend events as needed. Act as a brand ambassador for the Luxury Group. Requirements: Valid visa. Immediate...
- ...re Hiring: We are looking for an ambitious and talented Female Business Setup Sales Assistant and Consultant to join our team... ...its implications in different zones in the UAE. Liaise with internal teams to keep the client informed on progress and ensure proper...
AED80000 - 90000 per month
Job Description: We are seeking a talented and passionate consultant dermatologist to join our team in Dubai. The ideal candidate will have a strong background in dermatology and a proven track record of delivering excellent patient care. As a member of our team,...- Company Description SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella. Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences...
- Position Overview We seek a highly organized Administrative Assistant to provide comprehensive support to our executive team]. The ideal candidate will excel at multitasking, possess exceptional communication skills, and maintain strict confidentiality while handling ...
- ...For females only(Nepalese and Filipino) We are seeking a reliable and detail-oriented Cleaner to maintain cleanliness and hygiene in our facilities. The ideal candidate will ensure all areas are clean, orderly, and safe for staff and visitors. Key Responsibilities...
- ...Client Service Ambassador - UAE National MAIN PURPOSE In line with Maison’s strategy, the Client Service Ambassador will be responsible to provide an excellent level of service in line with Piaget standards, in order to achieve client satisfaction and offer outstanding...
- Job Title: Operations manager Location: Dubai Job Description: We are seeking a talented and enthusiastic Fashion Design associate with operations background to join our dynamic team. The ideal candidate will have a strong interest in fashion design and possess...
- ...We're seeking a skilled and efficient Female Administrator with a minimum of 1 year of experience to join our team in Dubai. If you're looking for a challenging role with great benefits, this is for you! Key Responsibilities: General office administration....
- ...We are hiring Female Waitresses If you have a passion for hospitality, love engaging with people, and thrive in a lively atmosphere—this is your chance to shine! Location: Downtown Dubai Full-time role | Competitive salary + tips Apply now or tag someone who’d...
- We are looking for a dynamic and results-driven Telesales Agent to join our team in Dubai! If you have excellent communication skills and a passion for real estate, this is your chance to thrive in a fast-paced environment. Key Responsibilities: Make outbound...
- ...Job Summary We are seeking a highly skilled and experienced Consultant Gastroenterologist (Female) to join our medical team in Dubai. The ideal candidate will specialize in diagnosing and treating disorders of the digestive system, providing expert care to patients...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Lobby Ambassador (Intern - Female Only). Be the first to apply!
