Receptionist - Al Mamsha

Key Responsibilities:

Create a welcoming environment, explain pricing packages, and address customer concerns. Also play a vital role in streamlining administrative tasks, building positive customer interactions, and embodying the organization's values for a smooth and enjoyable experience.

Customer Engagement and Communication

· Clarify and articulate Orange Wheels of Ideacrate's pricing packages to customers, ensuring a clear understanding of services and associated costs.

· Efficiently manage incoming calls, ensuring prompt and accurate transfer to the appropriate personnel within the organization.

· Address and resolve customer complaints related to pricing discrepancies, ensuring satisfaction, and maintaining a positive customer experience.

· Create a welcoming atmosphere by greeting and engaging with parents, fostering a positive and friendly environment.

· Utilize the Kidsapp platform for advertising and promotion, offering special incentives for customers who choose to book through this channel.

Administrative and Organizational Responsibilities

· Develop and maintain a comprehensive daily checklist covering various tasks, including inventory checks, system updates, and cleanliness of the front desk area.

· Conduct daily inventory checks on retail items, with a specific focus on arts and crafts supplies. Address challenges associated with counting on weekends.

· Manage updates on the ODOO system, overcoming challenges associated with OTP delays and ensure the system is functioning optimally.

· Act as the party coordinator in the absence of the designated personnel, ensuring smooth execution of events.

Team Collaboration and Support

· Promote TRIBE values (Teamwork, Respect, Inclusiveness, Brilliance, Empowerment) encouraging teamwork and positive interactions among team members.

· Enhance customer satisfaction by addressing challenges such as discrepancies in packages and complementariness.

· Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.

Knowledge, Skills, and Experience

• Any undergraduate course.
• Additional courses or certifications in office administration, customer service, or related fields can be beneficial.
• Minimum of 2-3 years of experience in customer handling roles.
• Experience in Educational or Play area settings, is preferable.

Industry Exposure:

• Childcare environments, Nurseries, Educational institutions.

Skills and capabilities required to demonstrate superior performance: