Housekeeping Attendant

Sofitel Al Hamra Beach Resort

Job Description

We are seeking a dedicated and detail-oriented Housekeeping Attendant to join our team in Ras Al-Khaimah, United Arab Emirates. In this role, you will be responsible for maintaining the highest standards of cleanliness and comfort in guest rooms and common areas. As a Housekeeping Attendant, you will take ownership of your assigned spaces, ensuring that our guests experience a clean, welcoming environment that contributes to their overall satisfaction and creates memorable moments during their stay.

• Clean and prepare all assigned guest rooms and common areas according to established hotel standards and procedures
• Inspect rooms thoroughly for cleanliness, maintenance issues, and guest safety, reporting any concerns to management
• Organize and manage cleaning supplies and equipment efficiently, maintaining inventory levels
• Provide exceptional customer service by anticipating guest needs and responding professionally to requests
• Take initiative to personalize the guest experience through attention to detail and thoughtful touches
• Respect guest privacy and handle personal belongings with care and discretion
• Work collaboratively with team members and other departments to ensure seamless operations
• Maintain a flexible schedule, including availability for weekend and holiday shifts on a rotating basis
• Follow all safety protocols and proper handling procedures for cleaning chemicals and equipment
• Communicate effectively with supervisors regarding room status, maintenance needs, and guest feedback

Qualifications

• Warm, caring personality with a genuine commitment to guest satisfaction
• Excellent organizational skills and strong time management abilities
• Proven ability to work independently while remaining collaborative with team members
• Attention to detail and commitment to maintaining high cleanliness standards
• Physical stamina and capability to perform manual tasks, including lifting and standing for extended periods
• Reliability, punctuality, and professional demeanor in all interactions
• Flexibility to work rotating schedules, including weekends and holidays
• Strong communication skills and ability to take direction constructively
• Knowledge of cleaning products, equipment, and safety protocols (preferred)
• Previous housekeeping or hospitality experience (asset, not required)
• Ability to adapt to a diverse, multicultural work environment
• Willingness to learn and embrace continuous improvement in service delivery