Cleaning Supervisor

Cleaning Supervisor

Position title: Cleaning Supervisor

Description: The primary goal is to select a Housekeeping Supervisor responsible for overseeing the performance of a nominated sub‑contractor. This role includes monitoring the quality of the sub‑contractor’s services and enhancing the overall customer‑service experience. The Housekeeping Supervisor will lead and coordinate the efforts of the current cleaning contractor’s team to ensure high standards of maintenance, cleanliness and customer satisfaction are consistently met.

Responsibilities

1. Day‑to‑Day Operations: Oversee and manage daily housekeeping operations and lead the cleaning team to ensure effective performance and high standards.
2. Reporting: Identify and report discrepancies and progress related to operations, ensuring any issues are promptly addressed.
3. Documentation: Prepare and maintain detailed reports and checklists to track housekeeping activities and performance.
4. Manpower Allocation: Plan and adjust manpower allocations as needed to optimize team performance and address varying workload demands.
5. Tenant and Customer Communication: Effectively handle and communicate with tenants and customers to address their needs and concerns, enhancing their overall experience.
6. Standard Monitoring: Regularly inspect the premises to uphold and maintain established cleaning standards and ensure consistent quality.
7. Maintenance Issues: Address issues related to maintenance and other operational concerns to ensure a well‑maintained environment. (Must have sufficient knowledge of CIVIL maintenance works)

Qualifications

1. Education: Minimum Higher Secondary Certificate or Graduate degree.
2. Language Proficiency: Fluent in English and Hindi; proficiency in Arabic is an advantage.
3. Certification: Must be BICS (British Institute of Cleaning Science) certified.
4. Technical Skills: Strong knowledge of MS Office; ability to handle Facility Management (FM) software as needed.
5. Basic Health and Safety: General awareness of health and safety regulations, including risk assessment, hazard identification and safe working practices.
6. Fire Safety Training: Understanding of fire prevention, emergency procedures and the use of fire extinguishers.
7. Manual Handling: Training on proper lifting techniques and handling of materials to prevent injury.
8. Chemical Safety: Knowledge of safe handling, storage and disposal of cleaning chemicals, including understanding Material Safety Data Sheets (MSDS).
9. Personal Protective Equipment (PPE): Proper use and maintenance of PPE to ensure safety during cleaning tasks.
10. Emergency Response: Procedures for responding to various emergencies, including spills, accidents and other unforeseen incidents.

These training areas ensure that the Housekeeping Supervisor can manage safety effectively, protect both staff and customers and comply with regulatory standards.

Skills

1. Comprehensive Knowledge: In‑depth understanding of housekeeping operations and best practices.
2. Customer Service Expertise: Highly trained in customer interaction with excellent communication skills; adept at resolving day‑to‑day issues effectively.
3. Organizational Abilities: Proficient in creating detailed checklists, managing manpower allocations and developing work plans to ensure efficient and organized operations.

Reporting

The candidate will report directly to the facility management Soft Services team.

Requirements

1. Age: Young and dynamic candidate, preferably under 35 years of age.
2. Experience: Minimum of 10 years of relevant experience in housekeeping; CV should include references.
3. Interview Availability: Candidate must be available for an in‑person interview when requested.

Contacts

Send your CV to: View email address on click.appcast.io